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Business Intelligence Lead - CAHPS & HOS Analytics
Humana
- Madison, Wisconsin, United States
- Madison, Wisconsin, United States
Über
The Business Intelligence Lead on the CAHPS & HOS Analytics team is responsible for selecting and leveraging tools, technologies, applications, and practices to collect, integrate, analyze, and present survey and performance data—transforming raw information into actionable insights for internal and official reporting.
This role ensures observability of CAHPS & HOS performance, standardizing metrics, dashboards, and visualizations. The BI Lead advises Stars leadership and other stakeholders to develop strategies focused on survey performance, member experience, and risk modeling, supporting experience-related objectives that impact Star Ratings.
This position exercises independent judgment and decision-making on complex issues related to survey analytics, workflow automation, and rapid ad hoc analysis. The BI Lead works under minimal supervision, exercising independent judgment and decision-making on complex issues regarding job duties and related tasks.
The role requires analysis of variable factors and determining the best course of action to deliver fast, reliable visibility and alerting on meaningful shifts in performance.
Use your skills to make an impact Required Qualifications
Bachelor's degree and 5+ years of technical experience in business intelligence, analytics, or survey data analysis
2 or more years of project leadership experience
Advanced experience in dashboard development, reporting automation, and working with big and complex data sets
Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction
Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
Expertise with BI tools such as Power BI or Tableau
Demonstrated ability to streamline data operations and reduce manual effort through automation
Proficiency in verbal/written communication to senior and executive leadership
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field or relevant certifications (e.g., CBIP, Lean Six Sigma)
Experience in Medicare, Stars, or healthcare analytics
Experience working with CAHPS & HOS or other survey data
Advanced in SQL, SAS and other data systems
Experience programming in Python
Expertise in data mining, forecasting, simulation, and/or predictive modeling
Experience with automation tools and technologies to automate workflows, data pipelines, and reporting processes
Additional Information This role is not eligible for work visa sponsorship.
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours: 40
Pay Range
$117,600 - $161,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 06-01-2026
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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Sprachkenntnisse
- English
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