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Inbound Collections Representative (Tolling)
Valor Intelligent Processing, LLC
- Tampa, Florida, United States
- Tampa, Florida, United States
Über
We’re hiring Customer Service Representatives to support inbound customer inquiries. In this role, you’ll assist callers by resolving disputes, processing payments, and providing guidance on procedures while delivering a professional and positive customer experience.
This is an entry‑level, on‑site position based at our Tampa ValorVIP office. While previous contact center experience is a plus, it’s not required. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.
We’re looking for dependable individuals with strong communication skills and a willingness to learn and grow in a fast‑paced environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
POSITION RESPONSIBILITIES What does someone in this role actually do?
This position supports customer service, technical support, and customer sales interactions. The role requires interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience.
Key Responsibilities:
Handle inbound and outbound calls with professionalism and courtesy.
Understand customer needs and provide effective solutions.
Research and resolve issues by coordinating with other departments as needed.
Follow client‑specific processes and maintain a courteous tone throughout interactions.
Use internal systems to manage accounts and accurately document customer claims.
Adhere to scripts, policies, and procedures.
Leverage training and knowledge resources to answer customer questions.
Maintain confidentiality and handle sensitive information appropriately.
Escalate complex issues to supervisors or appropriate departments.
Aim for first‑call resolution through effective problem‑solving.
Stay up to date by attending training sessions and reviewing new materials.
Meet attendance and scheduling requirements consistently.
CANDIDATE QUALIFICATIONS Is this a good fit for you?
Ideal candidates are highly motivated, energetic, and dedicated. The role requires the following:
Required:
Must be at least 18 years old.
High school diploma or equivalent.
Proficient in data entry and computer use.
Fluent in English (spoken and written).
Wired high‑speed internet connection (minimum 20 Mbps download speed).
Strong written, verbal, and organizational skills.
Typing speed of at least 20 words per minute.
Availability to work scheduled shifts, including during training.
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
Comfortable using Windows PC applications and learning new systems.
Reliable and punctual with excellent attendance.
Strong problem‑solving and troubleshooting abilities.
Skilled in conflict resolution and negotiation.
Customer‑focused, empathetic, and patient.
Able to multitask, stay focused, and manage time independently.
Team‑oriented with a commitment to delivering excellent service.
Adaptable and able to thrive in a dynamic, fast‑paced environment.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
COMPENSATION DETAILS What you can expect from MCI:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after just 30 days.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
PHYSICAL REQUIREMENTS This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. Tasks include operating a computer and other office equipment, moving objects up to forty (40) pounds, and occasionally moving about the office.
CONDITIONS OF EMPLOYMENT All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVELII background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
ABOUT VALORVIP Salary: $14.00 – $15.20 per hour
DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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Sprachkenntnisse
- English
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