OPERATIONS SUPERVISOR

Under the general direction and supervision of the Assistant Manager with latitude for the exercise of independent judgment and initiative, the Operations Supervisor supervises large scale projects, affecting the workflow and case management, and case determinations of Centers within the agency. The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants. OCP is responsible for the processing of forms and documents received and requested by but not limited to the following entities: the New York City Housing Authority (NYCHA), Department of Homeless Services (DRS), utility companies (Con Edison, Brooklyn Gas & Electric), Housing Preservation and Development (HPD), Social Security Administration (SSA), Office of Child Support Enforcement (OCSE), Heating Energy Assistance Program (HEAP) and the United Stated Postal Service (USPS). FIA Office of Support Services/Office of Central Processing is recruiting for one (1) Principal Administrative Associates II to function as Operations Supervisor, who will:

• Supervise large scale projects adhering to revised implementation plans initiated as a result of changes in the law, amendments and administrative directives.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assist in the hiring of office staff. Direct Group Supervisors in the duties required by the project plan.
• Maintain continuous communication among the Group Supervisors.
• Establish and maintain a qualitative standard of work performance for all staff members, by reviewing and determining caseload and case accuracy. Organize work, assign and retain staff to meet tight deadlines.
• Recommend system enhancements to management designed to improve workflow and activities within the projects.
• Rate and evaluate job performance of subordinates, hold conferences with subordinates regarding disciplinary issues, and maintain control on subordinates' attendance to ensure adherence to time and leave regulations.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124