Residential Services Manager

Are you a high-level operational leader who thrives on building strong teams and ensuring excellence in care?

NOVA is seeking a Residential Services Manager to lead our 8-home ICF-IID program. This is a critical leadership role designed for an "Operational General" who can manage the logistics of multiple sites while maintaining a focus on the health, safety, and happiness of our residents.

You will be the primary leader for our residential operations, directly supervising a team of Residential Services Supervisors (House Managers). You are responsible for ensuring that all 8 homesall conveniently located within a 15-minute radiusare fully staffed, survey-ready, and operating at the highest clinical standards. You will work as a close partner to the Program Director and other clinical and support staff to provide a seamless, 24/7 environment of support.

Key responsibilities include:

• Operational leadership: Directly supervise, coach, and mentor Residential Support Supervisors (RSS) to ensure high-performance at the house level.
• Staffing & retention: Oversee the master schedule for the group homes, training, onboarding, and overtime efficiency.
• Facility excellence: Conduct regular site inspections to ensure our group homes are safe, clean, and meet all NC DHSR and Life Safety standards.
• Digital oversight: Utilize PointClickCare (PCC) dashboards to monitor real-time documentation compliance and resident health trends.
• Survey readiness: Lead the agency through state surveys and internal audits, ensuring that all residential records and physical plants are in constant compliance.
• Crisis management: Provide high-level support for behavioral or medical emergencies and participate in the Administrator-on-Call (AOC) rotation.

Requirements:

• Education & experience: Bachelor's degree in Human Services, Healthcare Administration, Business, or a related field (Required). Minimum of 3 years of management experience in a residential or healthcare setting. Proven track record of managing multiple sites and large teams.
• Technical & professional skills: Logistics mindset; ability to manage complex staffing schedules and facility maintenance priorities across an 8-home circuit. Tech-savvy; proficiency with Electronic Health Records (EHR) is required; specific experience with PointClickCare (PCC) is a major advantage. Strong experience in incident investigation, personnel management, and staff supervision.
• Physical & other requirements: Valid North Carolina Driver's License and clean driving record. Must be able to participate in the rotating Administrator-on-Call (AOC) schedule. Ability to move between residential sites frequently within the Goldsboro area. A commitment to trauma-informed care and person-centered service delivery.