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CCaaS Google Data Engineer Locations : Charlotte, NC Duration:
6 Months Pay Range: $35 - $40/Hour on W2/C2C (All inclusive)
Introduction
We are seeking a skilled professional to join our team. This role involves designing and implementing scalable solutions leveraging leading Cloud and enterprise conversational AI/customer service solutions.
Required Skills & Qualifications 4 years of commercial software development experience. Experience in designing and implementing scalable CCaaS and IVA solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. Proficiency in developing secure, resilient cloud infrastructure using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery. Experience with IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform). Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC. Prior work experience at client or in client's Industry. Preferred Skills & Qualifications
Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems. Understanding of model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explainability. Experience with Agile development, CI/CD, DevOps, and Observability. Hands-on experience with Kafka, Relational, and/or NoSQL databases. Day-to-Day Responsibilities
Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance. Implement and optimize CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management. Collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Company Benefits & Culture
Opportunities for continuous improvement and professional development. Supportive and collaborative work environment. Access to cutting-edge technology and tools.
Sprachkenntnisse
- English
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