Information Technology TechnicianPrime Capital Financial • Overland Park, Kansas, United States
Information Technology Technician
Prime Capital Financial
- Overland Park, Kansas, United States
- Overland Park, Kansas, United States
Über
Key Responsibilities
Deliver Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and related peripherals, ensuring minimal disruption to business operations
Diagnose and resolve hardware, software, and network issues with a solutions-oriented and service-focused approach
Provision, configure, and deploy end-user equipment, including laptops, monitors, phones, and accessories
Administer user accounts, permissions, and access within platforms such as Microsoft 365 and Google Workspace
Support employee onboarding and offboarding by coordinating system access, hardware distribution, and security requirements
Provide support for VoIP and phone systems, video conferencing tools, and collaboration platforms (e.g., Zoom, Google Meet)
Perform routine system maintenance, updates, and patch management to ensure stability and security
Escalate complex technical issues to senior IT team members or external vendors as appropriate
Maintain accurate documentation related to incidents, resolutions, procedures, and IT asset inventory
Assist with foundational network support, including switches, access points, VPN connectivity, and related infrastructure
Adhere to IT security standards, best practices, and firm-wide policies to safeguard systems and data
Education/Experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
1–3 years of experience in an IT support, service desk, or technical support role
Strong working knowledge of Windows and macOS operating systems
Experience with Google Workspace administration
Foundational understanding of networking concepts, including LAN/WAN, DNS, DHCP, and VPNs
Proven troubleshooting, analytical, and problem-solving capabilities
Strong communication skills with a client-service mindset and ability to support non-technical users
Preferred Qualifications
Experience with endpoint management and device deployment tools
Familiarity with cybersecurity principles and best practices
Experience supporting remote users and VPN solutions
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.