Desktop Support Specialist
Howard-Sloan Search
- New York, New York, United States
- New York, New York, United States
Über
Base pay range $125,000.00/yr - $130,000.00/yr
Direct message the job poster from Howard‑Sloan Search
Sr. Technical Recruiter - at Howard-Sloan Search Our client a 50 years old Financial Services firm - with the focus on investing in transformative growth in companies in the Business & Consumer Services, Financial Services & Technology, Healthcare and Technology, Media & Telecommunications sectors. currently manages over $27 billion in equity capital
is
seeking a full-time Senior Desktop Specialist to provides technical support to all firm's professional staff and support requests via e‑mail, phone, and in‑person, during business and after‑hours with Excellent communication skills, relationship building, with outstanding customer facing skills.
The Desktop / Help Desk Specialist will work in a team environment that enables escalation to the Engineering team and other subject matter experts.
Seeking a versatile resource who has a passion for technology and enjoys solving technical problems while providing exceptional customer service with 5 days on site schedule.
Primary Job Responsibilities
Provide professional, phone and desk-side support in a high-touch, customer-facing environment
Assist with managing the firm's IT Service Management tool
Tracking asset inventory of all user-related hardware/software
Assist with onboarding and offboarding, configuration of accounts, application access, and equipment
Organize, set up, and execute technology for firm meetings with external parties
Managing the firm's audio / visual environment, including firm conference room technology
Managing the firm's mobil accounts
Provide support coverage after-hours as part of an on‑call rotation.
Identify recurring incidents and work with the team to find permanent solution.
Document routine procedures
Provide employees with training
Responsibilities include assisting in managing support operations, rollouts of new services, equipment, and migration of applications.
Required Technical Skills
Experience with supporting Windows 10 devices and iPhone, iPad, MiFi devices
Troubleshooting of various types of desktop and laptop computers
Virus and malware detection, prevention and removal techniques
Administration of Active directory: creation, updates, and management of user accounts
Experience with Microsoft Exchange (O365) administration
Experience with desktop image creation, provisioning, and management
Mobile Device Management platforms
Administration of Cisco IP Telephone System
Strong technical background and problem-solving skills.
Education and Experience
Bachelor's degree (must have) - pref. in Management Information Systems or CS
4-6 years of experience in a technical support role in a small to medium enterprise
Experience in a high-touch, professional, customer-service oriented organization
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Medical insurance
Vision insurance
401(k)
Disability insurance
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Sprachkenntnisse
- English
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