Assistant Sales Manager

GH BRANDS LLC

Searcy, Arkansas, United States

Searcy, Arkansas, United States

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Job Summary The Assistant Store Manager (Floor Manager) is a sales-first leader responsible for driving performance, developing people, and ensuring execution of GH Brands’ selling process and customer experience standards. This role leads from the front by actively engaging with customers and sales associates in real time, coaching and training on the floor, and holding the team accountable to results. The Assistant Manager helps oversee daily store operations, merchandising standards, and team performance while maintaining a high-energy, results-driven environment focused on maximizing sales, gross margin, and customer satisfaction.
Key Responsibilities & Duties Sales Leadership & Floor Execution
Lead from the front as an active presence on the sales floor (P2i – Position to Impact)
Jump into live sales situations to model and reinforce proper selling behaviors
Coach and train sales associates in real time and through structured development
Ensure consistent execution of all selling disciplines and customer experience standards
Monitor store performance, KPIs, and daily sales activity to drive results
Direct customers to the right salespeople to maximize outcomes
Team Development & Accountability
Train, coach, and develop new and existing employees
Hold team members accountable to process, performance, and expectations
Address and correct poor performance with urgency and consistency
Lead by example through modeling expected behaviors and standards
Conduct ongoing coaching, scrimmaging, and performance conversations
Customer Experience
Ensure every customer receives a high-quality, engaging shopping experience
Enforce proper communication, expectation-setting, and follow-through with customers
Step in to resolve customer issues and ensure satisfaction
Maintain a “customer-first” culture with urgency and engagement
Store Operations
Support daily opening and closing procedures, including cash handling and deposits
Ensure accuracy of sales tickets, financing paperwork, and reporting
Maintain operational standards across paperwork, inventory, and processes
Execute store procedures, policies, and company expectations consistently
Merchandising & Store Standards
Maintain showroom standards including cleanliness, organization, and visual presentation
Ensure proper tagging, signage, and promotional execution
Monitor and maintain inventory integrity and floor readiness
Identify and correct issues related to displays, damages, or presentation
Leadership Expectations
Create a high-energy, performance-driven culture built on accountability and engagement
Demonstrate urgency, professionalism, and a “do it right, right now” mindset
Communicate clearly and consistently with team members and leadership
Take ownership of team results and overall store performance
Build trust, develop people, and drive a “win-win-win” environment
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Searcy, Arkansas, United States

Sprachkenntnisse

English

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