Information Technology Support EngineerTECEZE • Batavia, Illinois, United States
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Information Technology Support Engineer
TECEZE
- Batavia, Illinois, United States
- Batavia, Illinois, United States
Über
We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their team in Batavia, IL.
Job Title: IT Support Engineer/VIP Support
Location : Batavia, IL
Overview The White Glove Executive Support Engineer provides elevated, high-touch IT support for senior leadership, including CIOs and CXOs, ensuring a seamless, reliable, and secure technology experience. This role delivers proactive, personalized support across executive devices, collaboration tools, and meeting environments, while maintaining the highest standards of professionalism, discretion, and responsiveness. The position is not limited to a single VIP, but supports multiple executive stakeholders requiring premium service levels.
Key Responsibilities
Provide elevated white glove IT support to CIO/CXO-level executives, ensuring minimal disruption and rapid resolution of issues
Serve as the primary point of contact for executive technology needs, requests, and incident escalation
Perform proactive system health checks to prevent issues before executive meetings, presentations, and travel
Support executive endpoints including laptops, desktops, mobile devices, peripherals, and secure access tools
Deliver onsite deskside support for hardware, software, operating system, and connectivity issues
Support and troubleshoot conference rooms, AV equipment, and collaboration platforms for executive and board-level meetings
Ensure strict confidentiality, data security, and compliance while handling executive information
Coordinate with Tier 2/3 teams, vendors, and engineering teams for advanced issue resolution
Document incidents, resolutions, and executive preferences within ITSM/ticketing systems
Identify recurring issues and recommend process and technology improvements to enhance executive support experience
Required Skills & Qualifications
Hands-on knowledge of Windows and macOS environments
Experience supporting senior leadership or C-level users
Excellent troubleshooting skills across hardware, software, networking, and AV systems
Strong communication, professionalism, and customer service mindset
Ability to work onsite and respond quickly in time-sensitive environments
Preferred Qualifications
Prior experience supporting CIO/CXO environments
Exposure to AV systems and hybrid meeting technologies
Understanding of IT security best practices and confidentiality standards
IT certifications such as CompTIA A+, ITIL, or Network+
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Sprachkenntnisse
- English
Hinweis für Nutzer
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