Technical Business Analyst
ADPMN Inc
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
Über
Location Atlanta, GA (Locals Only)
Duration 6+ Months Contract
Scope of Work This role is the subject matter expert and the go-to for troubleshooting resources for Salesforce Lightning Experience and Marketing Cloud. The role integrates complex analytical and technical capabilities within our Salesforce and Marketing Cloud instance, troubleshoots ongoing technical and data integration issues, manages UAT, and spearheads adoption and enablement for functional users—including a diverse group of both technical and non‑technical staff in the business unit.
Technical Systems And Tools Frequently Utilized Include
Salesforce CRM
Marketing Cloud
IT Business Management
Miro
Microsoft 365 suite
Responsibilities
Provide ongoing user support including troubleshooting and resolution of more complex Salesforce issues.
Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including use of cross‑filters and custom report types.
Build, optimize, and integrate advanced Marketing Cloud features such as Cloud Pages to support digital communication needs and data capture workflows.
Collaborate with Marketing, Advising, and Digital Communications teams to translate business needs into scalable Salesforce/Marketing Cloud solutions.
Ensure data quality and consistency across Marketing Cloud and Salesforce, including troubleshooting list/segment issues and automation behavior.
Document processes, enhancements, and recommendations to support ongoing operational excellence.
Minimum Qualifications
Salesforce Certified Business Analyst
Salesforce Certified Administrator
Demonstrated Salesforce Trailhead knowledge/ranking
Strong skills in needs analysis and eliciting requirements from both technical and non‑technical teams
Exceptional problem‑solving skills with a strong comfort level working in Salesforce
Project Management experience, including requirements writing and review, flow and process diagramming, and wireframing
Understanding of Salesforce technical skills, including AppExchange, data management, reports and dashboards, and Marketing Cloud or other similar CRM systems
Preferred Qualifications
Salesforce Platform App Builder
Salesforce Marketing Cloud Email Specialist
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Sprachkenntnisse
- English
Hinweis für Nutzer
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