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Sales Manager, MaxMara Chicago Flagship
Max Mara Fashion Group
- Chicago, Illinois, United States
- Chicago, Illinois, United States
Über
OVERALL DUTIES: The Sales Manager is responsible for day-to-day staff productivity development in line with the store’s strategy, building highly motivated teams and developing the staff to the next level.
Ensuring established sales and profit goals are met both individually and as a team. This individual will assist with supervising and providing the staff with support to reach their goal while modeling MaxMara standards of customer service.
In addition, all floor related operational activities are responsibility of the Sales Manager.
CORE RESPONSIBILTIES: 1. Customer Service
Must have the ability to maintain and communicate the Company’s commitment to goals, drive sales, and motivate team’s performance
Assist assigned stylist by Store Manager in their daily appointments and operations. Assist all other sales associates as needed.
Actively builds client confidence by creating an engaging interactive experience
Assist assigned stylist with retaining and gaining new clients, meeting conversion goals and continues to service existing client base
Resolves customer service issues swiftly
Ensure customer's needs are met without hesitation.
Assist sales associates in consistently meeting /exceeding both store and individual sales goals including KPI’s
Maximize the customer experience
Maintain positive outlook and professional demeanor while supporting company initiatives
Stresses importance of developing a local clientele with the goal of enlarging top tier loyal client base
Ongoing reinforcement of all aspects related to clienteling
2. Staff Development
Monitor and encourage client development by supporting assigned top stylists, as per directive of Store Manager and Regional Manager, with all CRM related tasks such as client outreach, client lists analysis, management of follow ups, operational activities (approval &
Manage on the floor to maintain a strong presence
Can align other team members to reach goals to support the business
Creates a store environment that emulates the company DNA
3. Operations
Achieve and exceed individual sales goals. Assist with achieving the Company’s sales plan for your boutique or outlet by leading the store team to drive sales through constant training and modeling of
Perform all point-of-sale (POS) cashier-level functions
Ring any approvals going in/out of the stylist
Ringing all of assigned stylist individual sales and returns and all other associate’s as needed.
Check on the finished alts, B2E orders and COP’s for assigned stylist’s clients.
Daily communication with assigned stylist and have merchandise for client appointments set up in the fitting room.
Communicates all store related issues to Store Manager when unable to solve on their own
Answer all incoming calls and direct customer inquiries to appropriate party
Assist with closing and opening procedures to ensure the store is ready for business, including compliance to visual merchandising standards
Maintain and monitor the staff’s compliance with Company policies and procedures on sales, customer service, dress code, etc., and provide feedback to Store Manager and Assistant Store Manager as needed.
4. Human Resources
Ensure all company policies and procedures are being followed on the
Exhibit strong communication skills that are clear and concise with the store team, assigned top stylists, Management and Regional Manager
Create a positive store atmosphere that consistently motivates the team
And other duties assigned from time to time
REQUIRED SKILLS/EDUCATION
Minimum 2 years of supervisory experience in the apparel industry with a proven track record of driving sales and excellence in customer service; luxury a plus
RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
Strong interpersonal, organizational, and communication skills
Training, interviewing, organizational, and performance management skills.
Able to work independently as well as collaboratively
Ability to manage conflict
Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.
Max Mara is an Equal Opportunity Employer. M/F/D/V
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Sprachkenntnisse
- English
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