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Desktop Support Specialist II

CPM Holdings, Inc.
  • US
    Blaine, Minnesota, United States
  • US
    Blaine, Minnesota, United States

Über

Our Company Headquartered in Blaine, MN, CPM Holdings, Inc is an established company with exciting growth as an essential supplier to the global food, energy and materials supply chains. We are an international organization that is a key player in numerous global markets, including oilseed processing, animal feed, breakfast cereal, snack food, biofuels and metal‑packaging industries. We specialize in the design, production and marketing of high‑quality, efficient, durable process systems, equipment and aftermarket parts and services. The foundation of our company dates back to 1883 and we continue to leverage our history, experience, and entrepreneurial spirit to increase our global footprint through innovative organic growth and strategic acquisitions.
Position Summary The Desktop Support Specialist II provides advanced end‑user support across CPM’s global enterprise, ensuring reliable system performance and a consistent technology experience for employees worldwide. This role operates within Corporate IT and supports all CPM sites, business units, and functions, with a strong focus on enterprise standards, security, and global alignment. This position requires an independent, service‑oriented professional with strong technical expertise who can effectively support users across regions and time zones while contributing to company‑wide IT initiatives.
Key Responsibilities Advanced End‑User Support
Provide Tier II technical support for complex hardware, software, and connectivity issues.
Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
Perform root cause analysis and ensure issues are fully resolved and documented.
Device & User Setup
Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
Ensure devices are compliant with CPM standards and ready for productive use.
Hardware & Software Management
Maintain and validate hardware functionality.
Install, configure, and support enterprise‑standard software in alignment with Corporate IT specifications.
User Account Administration
Provision and manage user environments.
Add, modify, and disable user accounts in Active Directory and Office365 following established CPM controls and processes.
Security & Compliance
Enforce CPM IT security and data privacy standards.
Support license management and ensure systems remain compliant with corporate policies.
Documentation & User Enablement
Create and maintain technical documentation, procedures, and user guidance.
Support user adoption of new tools, systems, and enterprise initiatives.
Project & Global Support
Participate in cross‑site and enterprise‑wide IT projects, including acquisitions and site assessments.
Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.
Required Skills & Competencies
Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software.
Solid understanding of networking fundamentals.
Proven ability to troubleshoot complex technical issues independently.
Strong organizational skills with consistent follow‑through.
Clear and professional communication across regions and time zones.
Ability to manage multiple priorities in a global support environment.
Enterprise‑first mindset with strong ownership and accountability.
Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred.
Equivalent experience, including military technical training or hands‑on IT support experience, will be considered.
Prior experience in a desktop or end‑user support role strongly preferred.
Work Style Expectations
Operates as a centralized Corporate IT resource supporting CPM globally.
Maintains a consistent focus on enterprise standards rather than local site preferences.
Demonstrates high ownership from issue intake through resolution.
Trusted to work independently with minimal day‑to‑day supervision.
What We Offer
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous paid time off, including vacation days, and holidays.
Professional development opportunities, such as tuition reimbursement and certification programs.
Wellness benefits, including gym membership discounts and mental health support.
Employee appreciation events.
Starting Salary Range: $50,000 - $55,000 annually
CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.
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  • Blaine, Minnesota, United States

Sprachkenntnisse

  • English
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