IT Technician 4, Information TechnologyUniversity of Nevada • Las Vegas, Nevada, United States
IT Technician 4, Information Technology
University of Nevada
- Las Vegas, Nevada, United States
- Las Vegas, Nevada, United States
Über
Responsibilities
Help Desk Support – provide/monitor phone support for faculty, staff and students, resolve general technology needs, assist with use, error resolution, password resets, and service request coordination, referral and escalation. Document all requests, work, and related communication in the IT ticketing/service management tool.
Field Support – install software, resolve general desktop issues, assist with network connections both wired and wireless, serve as a single point to coordinate IT support between departments.
Account Administration – coordinate account creation, deletion and modification; assist with logon/logoff procedures for mainframes, servers, and the network.
Ticket Tracking, Review, and Follow Up – review service requests, conduct customer call back activities, provide follow-up services, update service tickets, and, where appropriate, take corrective action.
Implementation Assignments – testing, documentation, etc. of new or changed services, tools, or applications.
Qualifications Minimum Qualifications
Help Desk Support: Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience. (See Special Requirements)
ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES (required at time of application): Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media; and all knowledge, skills, and abilities required at the lower levels in the same IT Technician specialization.
Preferred Qualifications
Prior customer service experience in a technical or service-oriented environment
Previous IT Help Desk or user support experience in a high-volume setting
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently with limited supervision and exercise sound judgment
Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
Experience supporting enterprise IT environments (e.g., Active Directory, domains, imaging, backup/restoration, ticketing systems)
Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff
Experience working in a higher education environment
Commitment to collaboration, respect for others, and high-quality customer service
Campus Values and Compensation A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit. Salary: Grade 32 Step 1, salary $56,689.20. In accordance with NAC 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade.
Benefits and Perks
Competitive total rewards package including paid time off, sick leave, and holidays
Excellent health insurance including medical, dental and vision
Comprehensive retirement plans and voluntary benefits programs
No state income tax
Tuition discounts at Nevada System of Higher Education (NSHE) schools
Tuition discounts for spouses, domestic partners, and dependents
How to Apply THIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BASED ON VOLUME OF APPLICATIONS RECEIVED.
Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status. Attach ALL documents in the CV/Resume attachment section when applying. Fully describe qualifications with reference to each minimum and preferred qualification. Your application will NOT be moved forward if incomplete. This recruitment will close at midnight (Pacific Standard Time) on Thursday, June 11, 2026.
Applications must be submitted electronically through Workday. Emailed materials will not be accepted. For assistance with the application process, review the How to Apply instructions or contact UNLV IT Human Resources at (702) 895-1806 or oithumanresources@unlv.edu.
Internal NSHE Candidates UNLV employees or NSHE employees must use the Find Jobs process within Workday to apply. Internal postings are identified by requisition number R0150732. Applications submitted outside the internal process may delay consideration.
Legal and Compliance Notices EEO/AA Statement: UNLV is committed to a workplace free of discrimination on the basis of age, disability, gender, military status, sexual orientation, gender identity or expression, genetic information, national origin, race, color, or religion. Women, minorities, and veterans are encouraged to apply.
Title IX Statement: UNLV does not discriminate on the basis of sex. Inquiries may be referred to the Title IX Coordinator. Information on nondiscrimination can be found online.
Safety and Security Statement: UNLV provides safety and security information online.
Job Category: Classified; Exempt: No; Full-Time Equivalent: 100.0%
Required Attachments: A letter of interest, a detailed resume, and veteran documentation if applicable. Optional: At least three professional references. References will be contacted at the search chairs discretion. Posting Close Date: 06/12/2026.
Note to Applicant: A criminal background check may be required. Credentials verification, driving requirements, and other standard employment prerequisites may apply.
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Sprachkenntnisse
- English
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