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Quality Assurance Analyst
Morgan White Group
- Ridgeland, Mississippi, United States
- Ridgeland, Mississippi, United States
Über
General Job Duties and Responsibilities The Quality Assurance (QA) Analyst is responsible for monitoring, auditing, and evaluating operational processes and transactions across multiple departments within MWGA. This role ensures compliance with company policies, regulatory standards (including HIPAA), and client‑specific requirements. The QA Analyst plays a critical role in identifying process gaps, improving accuracy, and supporting continuous improvement initiatives through data‑driven insights and coaching feedback. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Measure accuracy in auditing per MWGA documentation, policy administration, and customer service
Provide support referencing quality assurance processes and procedures for QA Analysts conducting audits
Identify root causes of quality issues and implement corrective/preventive actions to reduce risk
Conduct internal audits to ensure adherence to company procedures and state/federal regulations
Conduct daily audits of transactions across all MWGA departments
Review documentation for accuracy, completeness, and compliance with internal policies and regulatory requirements (e.g., HIPAA, PHI, POA, etc.)
Evaluate work received via multiple intake channels, including service request tickets, email, fax, and mail
Perform other duties as assigned by the Department Manager.
Experience and Education Requirements
High School Diploma or GED required; Associate’s or bachelor's degree preferred
Insurance administration or insurance support experience required
Must have general computer skills and be knowledgeable in MS Outlook, Windows, Excel, and other relevant software
Must have basic data entry skills and above‑average mathematical ability
Must be able to learn and be proficient with the software used in the TPA
Must possess strong time management, organizational, problem‑solving, and customer service skills
Must work well under pressure with multiple priorities and meet deadlines while maintaining strong attention to detail
Experience with document management within an administrative system and SharePoint
Must demonstrate extreme attention to detail
Strong organizational and planning skills
Working Environment
Strong computer skills required
Work effectively and collaboratively with others
Ability to follow both verbal and written instructions
Ability to multi‑task, organize, and prioritize work
Ability to navigate through multiple systems
Ability to work autonomously and within a team
Exercises confidentiality in all areas, abiding by HIPAA rules and regulations
Good communication skills, both verbal and written
Job Essential Requirements The following are job functions that an employee must be capable of performing with or without reasonable accommodation.
Must be able to read, write, and speak English; Spanish is a plus
Must be able to work as a valued team member
Must possess sight and hearing senses or use prosthetics that enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the time
Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 50 lbs.
Reasonable Accommodations Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.
Equal Opportunity Employer MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Sprachkenntnisse
- English
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