Desktop Support AnalystCore Technology Solutions • Columbia, South Carolina, United States
Desktop Support Analyst
Core Technology Solutions
- Columbia, South Carolina, United States
- Columbia, South Carolina, United States
Über
This is an onsite position in Columbia SC. Candidates must be local to the Columbia area or within a comfortable commutable distance and able to work onsite at the Columbia office.
Position requires low level government clearance. US citizen work status required. No C2C or 3rd party candidates.
Responsibilities
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines.
Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
Keeps apprised of new technologies related to workstation support procedures.
This position will assist in PC Refresh.
Education & Experience
Associates or Bachelors Degree in Computer Science or related field, OR 2 extra years of technical operations support experience.
2 years of Technical operations experience
Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
Familiarity with computer and workstation equipment.
Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
A+ certification preferred!
Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities.
Ask about our Employee Referral Program! We offer fees for any placement of referred candidates. Please inquire about details.
Referrals increase your chances of interviewing at Core Technology Solutions by 2x
Seniority level Associate
Employment type Contract
Job function
Information Technology
Industries
IT Services and IT Consulting and Insurance
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Sprachkenntnisse
- English
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