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IT & Hardware Help Desk Specialist

Process Technology
  • US
    Willoughby, Ohio, United States
  • US
    Willoughby, Ohio, United States

Über

Responsibilities The IT Hardware and Help Desk Specialist is part of the IT Team. This is a full-time, non-exempt position. This position will require a broad range of responsibilities to ensure success. Some examples of these responsibilities are listed below (but are not limited to the following):
Set up and install computers/workstations
Conduct IT onboarding for new team members
Install and configure computer hardware, software, printers, and scanners by request
Maintain procedures and reports that provide technical support to the entire organization
Provide Training to users of new software and hardware
Triage, prioritize, and assign tickets in the service desk system; escalate incidents according to defined SLAs
Assist with user account provisioning and access requests (password resets, MFA support, basic permissions) following security policies
Support endpoint management tasks (software deployments, antivirus checks, OS updates/patch coordination) using approved tools
Support collaboration tools (Outlook/Teams), conference rooms, and basic A/V troubleshooting for meetings
Manage IT asset inventory (tagging, tracking, check-in/check-out, refresh/replacement coordination) and maintain accurate records
Contribute to the knowledge base by documenting solutions, creating how-to articles, and updating existing support documentation
Communicate clearly with end users regarding ticket status, expected resolution time, known issues, and planned maintenance
Identify and report security concerns (phishing, malware indicators, suspicious activity) and follow incident response procedures
Establish good relationships with all departments and colleagues
Occasional travel to different company sites
Other duties as assigned
Systems Used
Microsoft Suite (Outlook, Word, PPT, Excel)
SyteLine
UKG
Power Shell
Requirements
High school graduate or GED equivalent required
Legal authorization to work in the United States
Essential Skills Or Knowledge
Excellent oral and written communication skills
Strong PC hardware diagnostics skills
Strong knowledge of Windows 10, MS Office Suite
Experience setting up printers, monitors, and IT cabling
Ability to document processes and procedures
Ability to move/transport equipment from building-to-building
Must be detail oriented.
Compensation This position is full-time, non-exempt. Compensation typically follows industry median for Northeast Ohio/the Great Lakes region. You may be eligible for an annual bonus. This is a long-term, high accountability role.
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  • Willoughby, Ohio, United States

Sprachkenntnisse

  • English
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