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Level 1 & Level 2 Field Techs / Desktop Support
Royal Communications Consultants Inc
- New York, New York, United States
- New York, New York, United States
Über
Job Description / Responsibilities
Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktops/laptops (Microsoft and Apple) and printers.
Handle equipment installation and moves with little or no supervision.
Identify, analyze, and resolve basic troubleshooting items, deferring to a supervisor or Level 1 tech for more complex hardware issues.
Work well under supervision.
Training will be provided.
Qualifications
Excellent communication skills.
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.
SCOPE OF WORK for Level 2 Desktop Technician
Install all equipment that has been staged by the Level 1 team.
Document work for equipment successfully installed and any errors that occur, within the provided SmartSheets link.
SCOPE OF WORK for Level 1 Desktop Technician
Distribute and stage each desk with the necessary equipment.
Standard desk includes two monitors, VDI, camera, and peripherals.
Additional equipment will be provided for each trader desk.
Document work within the provided SmartSheets link: what equipment has been staged at each desk.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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