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Information Technology Generalist
Daybreak Independent Services, Inc.
- New York, New York, United States
- New York, New York, United States
Über
In 2010, Daybreak Independent Services opened its doors for individuals with developmental disabilities to learn and apply their skills in a traditional work setting. Since then, Daybreak has expanded its mission to multiple locations adding both people and additional services. We serve hundreds of New Yorkers living with developmental disabilities. Partnerships with local businesses like Stew Leonard, TJ Maxx, and Marshalls have allowed the vision to grow exponentially. In addition, taking on residential programs has allowed us to serve those that need round‑the‑clock supervision. It’s only the beginning. As we change lives every day, we change in the process. So the work continues, and we look forward to what lies ahead. Job Title:
Information Technology Generalist Location:
Bronx, NY Reports to:
Director of Operations (DOO) Job Classification:
Full‑time FLSA:
Non‑exempt Shift:
Monday – Friday, 40 hours per week Salary Range:
$27.00 - $29.00 per hour Summary/Objective
The IT Generalist at Daybreak Independent Services is responsible for ensuring the smooth and efficient operation of the organization's IT infrastructure and systems. The role involves hands‑on support, managing networks, troubleshooting issues, and implementing cost‑effective technology solutions in alignment with the organization's business goals. This position requires a well‑rounded IT professional with broad experience across multiple areas, including hardware, software, networking, system security, and user support. The IT Generalist will report directly to the DOO and work closely with various departments to meet their technology needs. Essential Functions
Infrastructure Management
Manage, maintain, and monitor the organization’s IT infrastructure, including servers, networks, hardware, and software systems. Ensure optimal system performance and reliability. Technical Support
Provide prompt and effective technical support to staff via phone, email, and in‑person. Troubleshoot and resolve hardware, software, and network issues. Assist users with daily operational challenges related to IT systems. Software & Systems Management
Install, configure, and maintain software, operating systems, and applications across various platforms, including Google Workspace, Google OS devices, Windows, and mobile devices. Manage user accounts, permissions, and access control. Network & Security
Monitor and manage network performance, security systems, and protocols (LAN, WAN, VPN). Maintain firewalls, antivirus software, and other security measures to safeguard data integrity and prevent breaches. Backup & Recovery
Perform daily backups, manage recovery processes, and ensure the organization’s data is secure. Implement disaster recovery solutions and procedures. Procurement & Inventory Management
Manage the purchasing of IT equipment, including computers, phones, and software, in collaboration with the DOO. Maintain inventory records and ensure hardware/software assets are up‑to‑date. Plan, recommend, and implement upgrades to improve IT infrastructure efficiency and performance. Stay informed on new technologies and best practices that align with Daybreak’s needs. Training & Documentation
Provide training to staff on IT systems and software. Develop and maintain technical documentation, user guides, and system procedures. Compliance & Standards
Ensure IT systems and processes comply with company policies, industry standards, and regulatory requirements. Maintain up‑to‑date knowledge of relevant IT regulations. Requirements
Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. Proven experience in IT support or as an IT Generalist, Network Administrator, or similar role, with a focus on troubleshooting and managing IT systems. Hands‑on experience with Google Workspace, Google OS devices, and Windows environments. Familiarity with Ubiquiti (Unifi) networking equipment is highly preferred. Technical Skills
Proficient in installing, configuring, and troubleshooting software and hardware across multiple platforms (PCs, Chrome Devices, mobile devices). Strong knowledge of network infrastructure management (LAN, WAN, VPN), firewall management, and system security protocols. Experience in backup and recovery systems. Working knowledge of server virtualization (e.g., VMware, Hyper‑V) and cloud services (e.g., AWS, Azure) is a plus. Expertise in troubleshooting and solving technical issues efficiently in a fast‑paced environment. Soft Skills
Excellent communication and interpersonal skills; able to explain technical concepts to non‑technical users. Strong organizational skills with the ability to manage multiple tasks and prioritize. Self‑motivated, forward‑thinking, and able to work independently as well as collaboratively in a team environment. Demonstrated leadership skills and the ability to take initiative in improving IT processes. Other Requirements
Must possess a valid driver’s license. Physical Demands & Working Environment
Must be able to lift at least 20 lbs., with frequent standing, walking, bending, kneeling, and crouching. The position is primarily office‑based, with occasional travel to other company locations. The work environment can be noisy and fast‑paced, requiring focus and adaptability. What’s there for me
Anthem BSBC Premium Medical Health Insurance Life Insurance Benefits 403(B) Retirement Plan, 2% bonus match based on Agency Fiscal year ending turnover Short term disability Term Life Insurance Tuition Assistance Program Paid sick and vacation time to eligible full‑time employees after completing a 3‑month introductory period
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Sprachkenntnisse
- English
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