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Manager of Information Technology
Northwest Center
- Seattle, Washington, United States
- Seattle, Washington, United States
Über
Manager of Information Technology (IT)
to oversee daily IT operations and ensure consistent, reliable support throughout the organization. As an $80M nonprofit social enterprise with more than 900 diverse employees, the organization depends on technology to enable connectivity, operational efficiency, and scalable service delivery.
Location SeaTac and Seattle, WA | Hybrid
Wage Range $130k - $170k Annual Salary
Schedule Monday - Friday; 8 am – 5 pm
Benefits
Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
Parental Leave & Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program, including six free therapy sessions per year
Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program
Key Responsibilities
Manage a team supporting multiple locations with a variety of corporate IT operations disciplines, including service desk, infrastructure, networking, identity and endpoint management
Establish and maintain clear IT standards, procedures, and documentation, including SOPs and knowledge base articles, so that work is consistent and repeatable
Lead continuous improvement through policies, standardization, and processes enhancing service delivery and availability
Manage Hardware, software, and system inventory, including purchasing, maintenance, and vendor negotiation and coordination
Monitor IT systems for issues or risks and take action to prevent disruptions or data loss
Maintain secure and compliant technology environment aligned with company standards and best practices
Evaluate new or existing technology tools and make practical recommendations to improve reliability and efficiency
Lead and support the IT team, including hiring, training, performance feedback, and day-to-day work direction
Collaborate with stakeholders to determine business and systems requirements to recommend/deliver IT solutions
Collaborate with leadership to support budgeting, planning, and execution of technology initiatives
Create and track service metrics, including SLAs, uptime, response times, reliability, and operational health
Manage vendor relationships, ensuring optimal performance of outsourced IT services and solutions
Requirements
Bachelor’s degree in computer science or related field, or equivalent work experience.
5+ years of IT leadership experience with direct ownership of core corporate systems and IT operations in a multi-site environment
5+ Years of experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc.
Experience leading IT projects/initiatives from idea to completion
Experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc.
Experience supporting distributed or hybrid workforces preferred.
Familiarity with compliance frameworks such as HIPAA, SOC 2, or related standards preferred.
Experience supporting distributed or hybrid workforces preferred.
An understanding of accessibility and inclusive technology practices is preferred.
Demonstrated forward-thinking, hands‑on leader who takes ownership and drives outcomes
Strong analytical, organizational, and communication skills
Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to dialogue and improving decision‑making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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