Sr. Technical Account Manager (Web Dev & Digital Marketing)Ignite Visibility • Austin, Texas, United States
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Sr. Technical Account Manager (Web Dev & Digital Marketing)
Ignite Visibility
- Austin, Texas, United States
- Austin, Texas, United States
Über
As a TAM, you will lead client engagements from planning through delivery, translating business objectives into actionable roadmaps while partnering closely with engineering, design, and strategy teams. You will be responsible for driving outcomes across complex web initiatives, maintaining delivery health, and identifying opportunities to expand client partnerships.
This is a client-facing consultant role requiring strong communication skills, technical fluency, and a structured, problem-solving mindset.
Essential Functions
Serve as the
primary day-to-day contact
for enterprise clients across web development and creative engagements.
Own
client strategy, delivery oversight, and relationship health , ensuring alignment to business goals and KPIs.
Translate client needs into
clear roadmaps, requirements, and technical direction , partnering with cross‑functional teams to execute.
Support
end-to‑end delivery , including timelines, scope, and quality, particularly on engagements without dedicated project management support.
Proactively manage
risks, escalations, and dependencies , ensuring issues are addressed quickly and effectively.
Identify and pursue
account growth opportunities , including upsells and expanded scopes of work.
Partner with web development and technical teams to ensure solutions are
feasible, scalable, and aligned to best practices .
Act as a
technical translator , bridging business stakeholders and development teams with clarity and precision.
Lead key client engagements including
status calls, planning sessions, and delivery reviews .
Maintain a deep understanding of each client’s
business model, digital ecosystem, and success metrics .
Bring a
structured, systems‑oriented approach to problem solving , breaking down complex challenges into actionable solutions.
AI Enablement & Workflow Optimization
Leverage AI‑assisted tools (e.g., ChatGPT, Copilot, etc.) to
accelerate workflows , including requirements gathering, ticket creation, documentation, and synthesis of complex information.
Use AI to
quickly ramp on unfamiliar technical concepts , enabling more effective collaboration with engineering teams.
Continuously identify opportunities to
improve efficiency, quality, and speed
through AI‑assisted processes.
Apply sound judgment in balancing AI‑assisted outputs with
critical thinking and domain expertise .
Required Qualifications
5–8+ years of experience in account management, client services or digital delivery within an agency, SaaS or consulting environment.
Demonstrated experience managing
enterprise‑level web development engagements , including complex builds and integrations.
Strong understanding of the
web development lifecycle
(UX/UI, development, QA, deployment).
Technical fluency with modern web ecosystems, including:
CMS platforms (Webflow, WordPress, headless CMS such as Contentful).
Front‑end frameworks and API‑driven architectures (high‑level understanding).
Analytics, CRM and marketing technology stacks.
Proven ability to
own client relationships , manage expectations and navigate complex stakeholder environments.
Experience driving
delivery outcomes , including managing scope, timelines and cross‑functional teams.
Strong analytical and structured problem‑solving skills.
Experience identifying and supporting
account growth opportunities .
Core Competencies
Client‑facing presence with the ability to
build trust and influence stakeholders .
Strong written and verbal communication skills, with the ability to simplify complex technical concepts.
Highly organized with the ability to manage multiple priorities and deadlines.
Proactive, solutions‑oriented mindset with strong ownership and accountability.
Ability to operate effectively in
fast‑paced, ambiguous environments .
Demonstrates
technical curiosity and continuous learning , especially in emerging tools and technologies.
Resourceful and efficient, consistently finding ways to
deliver better, faster outcomes .
Tools & Platforms Experience with (or ability to quickly ramp on):
Project management tools (Jira, Monday.com, Asana or similar).
CMS platforms (Webflow, WordPress, headless CMS).
Analytics platforms (GA4, etc.).
CRM systems (HubSpot, Salesforce).
Collaboration tools (Google Workspace, Slack, etc.).
AI‑assisted tools for workflow optimization.
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Sprachkenntnisse
- English
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