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Desktop Support EngineerVetJobs • La Crosse, Wisconsin, United States
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Desktop Support Engineer

VetJobs
  • US
    La Crosse, Wisconsin, United States
  • US
    La Crosse, Wisconsin, United States
Ähnliche Jobs finden

Über

Overview The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip Support Center. This role acts as a senior technical escalation resource within Desktop Support, resolving complex hardware, operating system, endpoint configuration, and enterprise software issues. The position focuses on advanced troubleshooting, problem management, and root cause analysis while partnering with other IT teams to improve stability, efficiency, and service quality.
Desktop Support Engineer Location: Kwik Trip Support Center • Job Type: Full-Time
What You’ll Do
Serve as a senior escalation point for complex desktop, hardware, operating system, and software issues
Provide expert‑level troubleshooting for high‑impact or recurring endpoint incidents
Lead problem management efforts including investigation, documentation, testing, and root cause analysis
Analyze trends related to desktop incidents, hardware failures, and software issues
Coordinate resolution with Endpoint Management, Security, and other IT teams as needed
Provide clear, data‑driven technical recommendations to IT leadership and partners
Assist with testing and validation of desktop hardware, endpoint configurations, and software deployments
Support desktop‑related projects such as hardware refreshes, operating system upgrades, and migrations
Manage and process hardware warranty claims
Improve, standardize, and automate Desktop Support processes
Coach and mentor Desktop Support team members on advanced troubleshooting techniques
Create and maintain technical documentation and knowledge articles
Assist with remediation of endpoint‑related vulnerabilities
What You’ll Bring
Bachelor’s degree in information technology or a related field preferred
Six or more years of progressive experience in desktop support, endpoint engineering, or related IT roles
Strong experience supporting Windows OS, Windows hardware, macOS, and Apple hardware
Advanced troubleshooting and root cause analysis skills
Experience with endpoint management platforms, Active Directory, and Group Policy
Strong communication skills with the ability to explain technical concepts to non‑technical users
Preferred Certifications
Hardware Warranty Service Provider Certification (required or obtained within a defined timeframe)
ITIL Certification preferred
Additional certifications such as CompTIA A+, Microsoft, Apple, SCCM, or Intune
Work Schedule Monday – Friday daytime hours with rotating on‑call responsibilities
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  • La Crosse, Wisconsin, United States

Sprachkenntnisse

  • English
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