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Information Technology Specialist- Computer Aided Dispatch (CAD)
Broward County
- Fort Lauderdale, Florida, United States
- Fort Lauderdale, Florida, United States
Über
Benefits
High-Deductible Health Plan – bi-weekly premiums: Single $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 annually
Consumer Driven Health Plan – bi-weekly premiums: Single $82.58 / Family $286.79
Florida Retirement System – Pension or Investment Plan
457 Deferred Compensation employee match
Eleven paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Up to 40 hours of Job Basis Leave for eligible positions
Tuition Reimbursement (up to $2000 annually)
Paid Parental Leave
General Description Manages large scale information technology projects. Works under administrative supervision, developing and implementing programs within organizational policies and reporting major activities to executive level administrators through conferences and reports.
Responsibilities
Provide high-level technical expertise and project management direction of multiple large scale information technology initiatives, including research, analysis, design, development and implementation of projects.
Review county-wide information technology strategic direction and recommend incorporation of emerging technologies.
Review programming techniques and recommend IT solutions, enhancement plans and cost-benefit comparisons.
Supervise professional and technical personnel in assigned work teams or sections.
Plan, organize and implement approved emerging technologies.
Administer county-wide technological specialty functions.
Perform project management responsibilities for large-scale complex IT projects.
Review system designs, application development and documentation for accuracy, timeliness and adherence to departmental standards.
Document deployment, security, quality assurance, change controls and compliance.
Emergency Planning: analyze, plan, recommend and implement solutions for application workflow processes for 911 call centers and law/fire response.
Applications: maintain, configure, program, review and implement features and functionality, conduct acceptance testing and version upgrades.
Vendor Communications: advanced troubleshooting, identification, diagnosis and reporting of application bugs, beta testing, system maintenance and configuration.
Internal Systems Administration: install and support applications, monitor continuous system health, conduct security audits, set alerts and notifications, and perform health checks.
Microsoft Technologies: Windows OS, MS applications, SQL and system logs.
Remote Access Technologies: Secure Access VPN and Endpoint Central.
Customer Communications: provide 24/7 on-call support, engage stakeholders for incident progress, impending changes, outages, and proactive system enhancements.
Perform related work as assigned.
Qualifications
Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. One year of relevant experience may substitute for each year of required education.
Four years of experience in systems analysis, systems design and/or applications programming relevant to the assignment, including related projects.
Two years of experience supporting Public Safety Emergency Services or 911 operations.
Basic FCIC/NCIC certification or eligibility to obtain.
Florida Class E Driver's License (possession and maintenance).
Preferences
Experience with performing research, data analysis and feasibility studies for technical and management reports.
Experience with client laptop and desktop hardware support and administration.
Experience with database administration.
Experience with leading continuous improvement programs related to public safety applications.
Virtualization Administration Certifications (Citrix, VMWare, HyperV or similar).
Project Management Certificates (PMP, PgMP or similar).
Six Sigma Certifications (Green Belt, Black Belt or Master Black Belt).
Network Administration Certifications (CCNA, CCIE, CISSP or similar).Database Administration Certifications (SQL, Oracle or similar).
Presentation or training skills in mission critical public safety services and applications.
Software or application programming skills.
Technical writing or documentation skills.
Master's degree or higher in electrical engineering, business administration, computer science, MIS or related field.
Competencies
Tech Savvy : Anticipates and adopts innovations in business building digital and technology applications. Is an early adopter of new technologies, technical skills and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages Complexity : Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Optimizes Work Processes : Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure problems do not recur.
Courage : Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
Self-Development : Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.
County Core Values
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
ADA Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; if you require assistance due to a disability, contact the Professional Standards Section at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
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Sprachkenntnisse
- English
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