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Sales and Service Coordinator
Epika Fleet Services
- Lithonia, Georgia, United States
- Lithonia, Georgia, United States
Über
About The Role The Sales & Service Coordinator is an entry‑level position designed for someone who wants to learn the commercial truck and trailer repair industry from the inside out. This role sits at the intersection of sales support, customer communication, and service operations. You will be the first point of contact for many of our customers, helping coordinate service requests, manage inbound inquiries, support our outside sales team, and ensure a seamless experience from initial call to completed invoice. No prior industry experience is required. We will train the right person who brings hustle, professionalism, and a genuine desire to learn.
Key Responsibilities
Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
Create and manage work orders, estimates, and customer records in Fullbay, our shop management system
Communicate repair status updates to customers via phone and email with professionalism and urgency
Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime
Follow up on open estimates, pending approvals, and outstanding invoices
Maintain organized records of customer interactions, service history, and sales pipeline activity
Assist with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements
Learn the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers
Contribute to a positive team culture by communicating openly and supporting colleagues across departments
What We’re Looking For
Strong written and verbal communication skills – you will be emailing and speaking with fleet managers, drivers, and operations directors daily
Excellent email and computer proficiency – comfortable with Outlook, Excel, CRM/shop management systems, and learning new software quickly
Professional phone and email etiquette – you represent the company in every interaction
Organizational skills and attention to detail – ability to manage multiple service requests, follow‑ups, and customer accounts simultaneously
Self‑starter mentality – someone who takes initiative, asks questions, and does not wait to be told what to do
Positive attitude and coachability – willingness to learn a new industry and accept feedback to grow
High school diploma or equivalent required; associate or bachelor’s degree is a plus but not required
Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory
Career Growth & Advancement This position is designed as a launching pad. High performers in this role will have the opportunity to advance into one of the following career paths:
Outside Sales Executive
– Manage your own book of business, develop new fleet accounts, and drive revenue growth across our service markets. Includes a performance‑based compensation plan with uncapped commission potential.
Outside Collision Repair Estimator
– Conduct on‑site damage assessments for commercial trucks and trailers, prepare detailed repair estimates, and work directly with insurance adjusters and fleet managers. A high‑demand, high‑earning specialty in our industry.
What We Offer
Competitive base pay with opportunity for performance bonuses
Health, dental, and vision insurance
Paid time off and holidays
Hands‑on training in commercial fleet services and shop management systems
A clear, defined career path with real advancement opportunities
A supportive, team‑oriented work environment recognized as a Top Workplace in Metro Atlanta
The chance to break into a $50B+ industry with long‑term career stability
CS Truck & Trailer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
USD $18.00 - USD $23.00 /Yr.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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