Information Technology (IT) Service Manager
EmergencyMD
- Stow, Ohio, United States
- Stow, Ohio, United States
Über
Join SPIROL and become part of a global manufacturer known for engineering excellence, innovation, and a world class approach to people, process, and product.
For over 75 years, SPIROL has supported industries including automotive, aerospace, hand and power tools, and green energy by providing engineered components that help hold the world together. We are looking for an experienced IT Service Manager who values exceptional service, responsiveness, and continuous improvement to join our team.
What You'll Do
Lead the global delivery of IT services and infrastructure support for employees across the organization
Manage day to day IT infrastructure operations, including internal and third party vendor escalations
Configure and manage software related to server and network infrastructures
Support operating systems, utility applications, and platform technologies used by the applications team
Manage and improve the service desk software platform to ensure responsive and efficient IT support
Drive continuous improvement initiatives related to cybersecurity standards, policies, and procedures
Document IT processes, procedures, and operational standards
Provide leadership and support for helpdesk functions, network engineering, and IT operations
What We're Looking For
Bachelor's Degree in Information Technology, Computer Science, or related field
8–10 years of progressive IT experience with 3–5 years in a management role
Relevant certifications such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, or equivalent experience
Experience leading IT operations in a structured or controlled environment
Strong leadership, communication, and problem solving skills
Experience managing helpdesk functions, network engineering, and/or IT professionals
Ability to drive process improvement and maintain high service standards
Why SPIROL? At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.
Benefits Include
Competitive Compensation Structure
Health, Dental, Vision & Life Insurance
Disability Insurance
Paid Time Off
401(k) with Company Match
ESOP Pension
Pet Insurance
Employee Referral Bonus Program
Education Assistance Program
Employee Assistance Program
Career Growth Opportunities
SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.
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Sprachkenntnisse
- English
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