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Sales Operations Associate
Willis Towers Watson
- Lisbon, Maine, United States
- Lisbon, Maine, United States
Über
As a Sales Operations Associate, you will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues through operationalising sales enablement activity. This is an internal facing role reporting into the global sales operations function. The role has primary responsibility for delivering sales enabling activities for WTW.
What You’ll Bring
Key responsibilities are listed below. There will be a requirement to manage additional sales, enabling project based work as determined by the business leaders.
Interact with senior stakeholders to support the various businesses through sales operations activity
Act as a primary point of contact for enquires related to the CRM system – including colleague training / support
Support the delivery of global sales enablement processes:
Account planning – coordinate cross business planning sessions related to highest growth potential clients, identify actions, and report progress
Client satisfaction – coordination of the net promoter score survey and independent client review interviews
Clients at risk – identification, tracking, and reporting of revenue at risk scenarios
Responsible for producing data analysis and insights related to client and market segmentation, priority setting & target identification
Responsible for working with colleagues in the analytics team to produce sales pipeline reporting utilising data from the CRM system
Work closely with marketing and sales colleagues to coordinate and manage sales campaigns
Provide sales enabling support to Lead Relationship Managers
Qualifications What You’ll Bring
Able to build effective relationships with stakeholders at all levels of an organisation
Understanding of project management techniques
Degree in Management, Engineering, Mathematics, Business, Sales Operations or similar is beneficial
Demonstrable communication, negotiation and influencing skills
Ability to represent the Sales Operations practice and WTW with integrity and credibility
Understanding of CRM systems is advantageous
Competent in Microsoft tools – primarily Excel (Vlookups, pivot tables and advanced formulas), PowerPoint and Power BI
Comfortable working with data and basic analytical models
Interest in and aptitude for AI and automation, which would be considered highly valuable for the role
Fluency in Portuguese and English, both written and spoken, is required
WTW is an equal opportunity employer.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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