Event Sales ManagerSavannah Riverboat Cruises • Savannah, Georgia, United States
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Event Sales Manager
Savannah Riverboat Cruises
- Savannah, Georgia, United States
- Savannah, Georgia, United States
Über
About the opportunity The successful Event Sales Manager will establish Savannah Riverboat Cruises as the venue of choice. S/he will execute the sales strategy as given by the Director of Sales to ensure increased share of the market and optimized revenue growth in line with the company’s overall vision and strategy while meeting or exceeding revenue targets within the specific market segments assigned to the account manager.
Responsibilities Sales Focus
Develop a comprehensive knowledge of the client and market needs, supported by regularly visiting the clients and setting up face-to-face appointments.
Follow guidance of sales leadership and incorporate effective sales techniques, such as regularly hosting site tours aboard ships.
Generate leads, primarily by using high closing rate techniques such as client appointments and networking through current customers for lead generation.
Convert prospects to clients by using proven sales strategy with the goal of winning the sale.
Regularly attend networking events and other in-person industry events to learn more about their market.
Identify customer needs and use in-depth product knowledge to prepare winning proposals.
Convincingly present proposals in-person during site inspections and face-to-face meetings.
Handle objections and solve customer problems through active listening techniques and by regularly consulting with sales leadership.
Establish relationships with associations and business organizations (e.g., Convention & Visitors Bureau) by regularly visiting these extensions of our sales team and gaining referrals in the process.
Administrative
Plan out a schedule for the week with a focus on closing revenue and executing out-of-office sales activities including client visits, networking events, ship tours and boarding client events.
Balance a schedule that includes boarding clients and, as necessary, cruising with high-value clients.
Use CRM software to plan and manage activities in the assigned markets and to track productivity of these sales activities.
Use reservation software to accurately book orders and to create curated proposals, with the goal of presenting said proposals in person, whether at a client’s location or on a ship tour.
Maintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate records.
Work to collect payments; maintain accounts receivable within ageing guidelines.
Customer Service
Ensure prompt responses to client inquiries, with a goal of providing a quote to the client within 24 hours.
Ensure complete and accurate product details are communicated to the operations team to ensure proper execution of product promised.
Follow up with customers within 24 hours after the cruise to further develop the account, while thanking the client for their business and requesting a survey or referrals where possible.
Work with the Director of Sales to resolve all customer issues, ensuring high priority issues are handled in-person when necessary.
Additional Tasks
Attend applicable meetings as designated or necessary.
Perform other duties as assigned by the Regional Director of Sales.
Requirements & Qualifications
Minimum of 2 years total sales experience, including at least 1 year of outbound telephone sales. Bachelor’s degree preferred in a related field or related experience.
Hospitality experience preferred but not required.
Proficient with Microsoft Office and CRM software. Analytical skills required to identify and exploit selling opportunities.
Sales primarily by telephone; excellent oral communication skills. Proposal writing and written communication are required.
Ability to establish and maintain effective working relationships and to persuade and influence others.
Proven leadership skills.
Ability to listen effectively, assess situations, identify issues, determine solutions, and gain consensus.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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