Desktop Support Analyst
Valid8 Financial, Inc.
- New York, New York, United States
- New York, New York, United States
Über
Provide onsite and remote technical support for end users, including desktops, laptops, and mobile devices Troubleshoot hardware, software, and network issues in a timely and professional manner Support and administer Microsoft environments, includingActive Directory, Azure, Entra ID, and Microsoft 365 (O365) Manage user accounts, permissions, and access controls Assist with onboarding/offboarding processes and device provisioning Support basic networking (connectivity, VPNs, Wi‑Fi issues) Serve as a primary point of contact for client stakeholders and end users, delivering a high level of customer service Communicate effectively with employees at all levels of the organization, including executives, ensuring a positive support experience Escalate complex issues as needed while maintaining ownership through resolution Document issues, resolutions, and processes within ticketing systems Collaborate with internal teams and client stakeholders to ensure high-quality service delivery Required Qualifications:
2–4 years of IT support experience (preferably within an MSP or client-facing environment) Strong troubleshooting skills across Windows environments Hands‑on experience with: Active Directory Microsoft 365 (O365) Experience with user administration, group policies, and access management Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication skills with the ability to support and engage with users at all levels, including senior leadership Proven ability to deliver excellent customer service in a client‑facing environment Preferred Qualifications:
Industry certifications such as: CompTIA A+ Network+ Security+ Previous experience working in an MSP environment Exposure to endpoint management tools (Intune, SCCM, etc.) What We’re Looking For:
A proactive, solutions‑oriented mindset Strong interpersonal and communication skills with a polished, professional presence Confidence working directly with clients and representing Solarus onsite Someone eager to continue learning and growing within IT Interest in pursuing additional certifications and advancing technical expertise Why Solarus Technologies?
At Solarus, we pride ourselves on delivering high‑touch IT support while fostering a collaborative and growth‑oriented environment for our team. This role offers the opportunity to gain hands‑on experience across a variety of technologies and client environments while building a strong foundation for long‑term career growth.
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Sprachkenntnisse
- English
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