Desktop Support TechnicianExcelitas Technologies Corp. • Billerica, Massachusetts, United States
Desktop Support Technician
Excelitas Technologies Corp.
- Billerica, Massachusetts, United States
- Billerica, Massachusetts, United States
Über
Main responsibilities
Provide advanced onsite and desk-side IT support for end users as needed when escalated from the service desk;
Support and maintain Windows PCs, laptops, and mobile devices in an enterprise environment;
Perform device provisioning, replacements, troubleshooting, and lifecycle management;
Support Microsoft Intune operations including device enrollment, compliance monitoring, configuration profiles, and application deployments;
Troubleshoot endpoint related issues and partner with senior IT staff on complex incidents;
Assist with endpoint security, patching, and standard configuration activities;
Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.
Requirements
Demonstrate hands on experience supporting Windows endpoints in a business environment;
Show working knowledge of Microsoft Intune or endpoint management platforms;
Exhibit experience supporting users onsite with minimal supervision;
Possess a solid understanding of Microsoft 365 applications and Azure AD concepts;
Communicate effectively with end users and IT team members;
Be willing to travel as required;
Be able to lift and move IT equipment as part of onsite support duties.
The salary range for this position is $25.00 to $45.00.
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Gender Identity/Sexual Orientation
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Sprachkenntnisse
- English
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