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Salesforce Business Analyst
Trustpilot
- Edinburgh, Indiana, United States
- Edinburgh, Indiana, United States
Über
What you’ll be doing Ownership & Delivery
Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick‑off through to delivery — you understand the shape of the project, identify what needs to happen next, and make it happen rather than waiting to be handed tasks
Manage your work across the full product lifecycle — requirements, design, build, test and deployment — staying actively engaged at every stage rather than handing off and stepping back
Prioritise clarity over comprehensiveness — know when a requirement is good enough to build from
Identify scope ambiguity, blockers, requirement conflicts and delivery risks early and elevate them before they become sprint problems
Salesforce & Business Domain Expertise
Act as a functional subject matter expert on Salesforce platform capabilities — enough to assess feasibility, challenge developer estimates intelligently and write accurate acceptance criteria
Identify opportunities for innovation and improvement across the platform and proactively surface them
Maintain a working understanding of the GTM business domains (Sales, Service, Marketing, Commercial) and the end‑to‑end processes they support, so that you can spot when a change in one area will have downstream consequences elsewhere
Problem Solving & Requirements Translation
Dig into business problems, not just business requests — challenge assumptions, ask why, and make sure the solution being built actually addresses the underlying need
Break down complex business requirements into clear, actionable technical requirements that developers can work from without needing extensive clarification — and translate technical constraints and trade‑offs back into language business stakeholders can engage with and make decisions on
Conduct analysis of existing business processes to identify gaps, pain points and optimisation opportunities across commercial and marketing operations
Communication & Stakeholder Engagement
Build trusted, proactive relationships with stakeholders across Sales, Service, Marketing, Commercial and IT — engaging directly to understand priorities rather than waiting to be briefed
Facilitate requirements workshops, stakeholder interviews and walkthroughs that capture needs accurately and surface assumptions early
Produce well‑structured user stories, epics, acceptance criteria, process maps and AS‑IS / TO‑BE documentation that are unambiguous and accessible to both technical and non‑technical audiences
Serve as the bridge between business users and the development team, ensuring shared understanding throughout delivery and managing difficult conversations when priorities collide
Data, Reporting & Governance
Contribute to data governance standards across the Salesforce platform, ensuring accuracy, completeness and consistency
Design and deliver reports and dashboards that give stakeholders actionable insight
Monitor data quality on an ongoing basis and recommend improvements
Delivery Lifecycle
Maintain and groom the backlog with the delivery teams, ensuring user stories are sprint‑ready
Work alongside developers and administrators to validate that solutions in development meet the agreed requirements
Coordinate and support UAT with business stakeholders, including test scenario preparation and defect triage
Contribute to sprint ceremonies — planning, reviews, retros — with clear, well‑prepared inputs
Who you are
Minimum of 5 years of experience as a Business Analyst, preferably in the Salesforce space
Proven track record of successfully managing Salesforce projects, including customization and configuration
Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
Agile Certification desired
Extremely good knowledge of JIRA ticketing methodologies and processes
Exceptional analytical and problem‑solving skills, with the ability to translate complex requirements into user‑friendly solutions
Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable
Familiarity with software development life cycle (SDLC) and experience working with development teams
Experience in the SaaS industry and knowledge of customer review platforms are highly desirable
What’s in it for you
A range of flexible working options to dedicate time to what matters to you
Competitive compensation package plus bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
Pension and life insurance
Health cash plan, online GP, 24/7 Employee Assistance Plan
Full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle‑to‑work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities and team socials
Access to over 4,000 deals and discounts on things such as travel, electronics, fashion, fitness, cinema discounts and more
Still not sure? We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We are excited to hear about your experiences and how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we would still really like to hear from you.
Equal Opportunity Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com).
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Sprachkenntnisse
- English
Hinweis für Nutzer
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