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Desktop Support Analyst
CRH Healthcare
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
Über
You’ll Make an Impact By: The Desktop Support Analyst is responsible for delivering responsive, high‑quality technical support for company desktops, laptops, mobile devices, and peripherals across CRH Healthcare locations. Serving as an on‑site and remote resource for IT Helpdesk tickets, this role is central to maintaining the reliability and security of end‑user computing environments. The ideal candidate brings strong troubleshooting skills, a customer‑first mindset, and the ability to adapt quickly in a fast‑paced healthcare setting.
What You Will Do:
Deploy, configure, and maintain company desktops, laptops, tablets, and peripherals for onboarding and hardware refresh cycles
Provide Tier 1 and Tier 2 technical support via remote connection tools, phone, and on‑site visits
Troubleshoot Windows 11 and Microsoft 365 issues including performance, connectivity, and application errors
Assist in maintaining accurate hardware inventory and asset tracking records
Software & Application Administration
Support third‑party applications including Electronic Medical Records (EMR), email platforms, intranet tools, etc.
Support Microsoft 365 apps for Business including Teams, SharePoint, OneDrive, and Exchange Online
Assist in the deployment and management of endpoint security tools (antivirus, endpoint detection & response)
Support and maintain the hosted PBX business phone system and related telecommunications tools
Participate in software rollouts, patch management cycles, and endpoint configuration via group policy or MDM
IT Operations & Collaboration
Log, document, and track all support requests through the IT ticketing system; adhere to SLA targets
Escalate complex issues to appropriate Tier 3 or vendor support, providing thorough documentation of troubleshooting steps
Serve as a liaison between end users, IT team members, and management — communicating clearly on ticket status and resolution timelines
Assist with IT projects, technology rollouts, and infrastructure upgrades as directed
Contribute to and maintain the IT knowledge base and internal documentation library
Support after‑hours or weekend coverage during system events or critical incidents
Perform other duties as assigned
Work Environment & Physical Requirements
Primarily remote based in the Atlanta, GA area
Travel to CRH clinic locations in Georgia, Florida, and Maryland will be required as needed
Ability to lift and move IT equipment up to 40 lbs
Extended periods of sitting and computer use
Key Skills & Requirements
3–5+ years of hands‑on IT support experience in a corporate or healthcare environment
Strong expertise with Windows 11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Word, Excel)
Proven ability to diagnose and resolve hardware, software, and network connectivity issues
Strong customer service orientation with excellent verbal and written communication skills
Ability to manage and prioritize multiple tickets and projects simultaneously with minimal supervision
Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent work experience
Preferred
Familiarity with ITIL framework and IT service management best practices
Exposure to healthcare IT environments and EMR platforms (e.g., Experity, Epic, eClinicalWorks, Athenahealth)
Experience with PowerShell scripting for automation and administrative tasks
Knowledge of basic networking concepts (DNS, DHCP, VPN, TCP/IP)
Microsoft certifications (MD-102, MS-900, AZ-900) or CompTIA A+/Network+ are a plus
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Sprachkenntnisse
- English
Hinweis für Nutzer
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