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Desktop Support Analyst I
Jacam Catalyst
- Wausau, Wisconsin, United States
- Wausau, Wisconsin, United States
Über
Work Environment A controlled atmosphere set within an office environment. Willing to travel.
Responsibilities
Manage users, groups, and permissions in Active Directory.
Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
Assist with networking problems remotely and in house.
Install and configure new hardware and software.
Maintain an organized and responsive JACAM technology help desk.
Answer, support, resolve, and document end‑user technology problems via phone, email, or direct contact.
Provide end‑user support for installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
Support, monitor, test, and troubleshoot computer hardware and software problems.
Coordinate with IT vendor support contacts to resolve technical problems with computing equipment and software.
Contribute to technical support documentation of resolutions, processes, and procedures.
Qualifications
2 years of experience supporting Windows desktop/laptop PCs.
Solid understanding of Active Directory/Microsoft Exchange.
Experience installing software, patches, and updates on desktop computers and laptops.
Experience troubleshooting basic network, software, printing problems.
Must be flexible and willing to adapt to different tasks and learn new and existing computer technologies.
Ability to meet deadlines and manage stress effectively in high‑pressure situations.
A strong sense of discretion and confidentiality.
Understanding of IT principles and ability to communicate technical concepts effectively to a varied audience.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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