Call Center Technical Support - Onsite - Pharmacy Software & Hardware6AM City • Florida, New York, United States
Call Center Technical Support - Onsite - Pharmacy Software & Hardware
6AM City
- Florida, New York, United States
- Florida, New York, United States
Über
ESSENTIAL DUTIES & RESPONSIBILITIES
Answer a high volume of calls from our clients
Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support
Provide clear expectations to customers on when they can expect issue resolution
KNOWLEDGE & REQUIREMENTS
1 year of call center experience in a technical or pharmacy environment
Technical or Pharmacy Technician experience preferred
High School Diploma required, College Degree preferred
Ability to relate well to customers and express empathy
Excellent written and verbal communication skills
Ability to multi-task in a fast-paced environment while maintaining accuracy
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing
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Sprachkenntnisse
- English
Hinweis für Nutzer
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