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Inside Sales Coordinator
Murray Resources
- California, Maryland, United States
- California, Maryland, United States
Über
Salary + Additional Benefits
$70,000/yr + Discretionary Bonus
Medical, Dental, Life Insurance
Generous PTO
401K plan with automatic contribution + match
Location Atlanta, GA 30318 – ON SITE
Type of Position Direct Hire
Responsibilities
Provide direct administrative support to the Regional General Manager.
Manage incoming phone calls, correspondence, and general office communication.
Organize meetings, welcome visitors, and coordinate office activities.
Maintain filing systems and office documentation in accordance with company procedures.
Respond to customer inquiries regarding burner equipment, spare parts, service, pricing, and order status.
Prepare quotations for spare parts and service work.
Support sales staff with proposals, customer requests, and ongoing opportunities.
Maintain CRM systems, sales data files, and project records.
Provide order confirmations, shipment tracking, and follow-up communication to customers.
Coordinate active projects from order entry through shipment and completion.
Maintain regular communication with the corporate office regarding production schedules, lead times, engineering updates, and delivery timelines.
Provide status updates to customers, sales managers, and the corporate office.
Coordinate change orders, technical submittals, documentation, and schedule revisions.
Help ensure customer deadlines and project commitments are met.
Create purchase orders for parts stock, office supplies, and customer requirements.
Coordinate purchasing to ensure timely delivery of spare parts and project materials.
Receive incoming shipments, verify accuracy, and note potential discrepancies.
Assist with warranty claims, returns, and RMAs as applicable.
Maintain receivable accounts, billing status, and aged receivable follow-up.
Verify customer payment terms and confirm funds prior to shipment when required.
Process customer credit applications and reference checks.
Coordinate technician scheduling with central service dispatch as required.
Prepare service documentation for invoicing and closeout.
Assist customers in identifying correct spare parts using manuals and technical documentation.
Maintain technical libraries, spare parts references, and related records.
Support coordination between engineering, sales, and customers on technical matters.
Requirements
Strong administrative and customer service background
Experience with ERP/CRM systems; Sage/ACCPAC experience preferred
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced environment
Mechanical aptitude or willingness to learn technical products
Experience in industrial equipment, HVAC, boiler, burner, or technical sales support preferred
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Sprachkenntnisse
- English
Hinweis für Nutzer
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