Über
Job Summary: We are looking for a highly skilled Data Analyst with strong healthcare and call center industry experience to join our team in Pompano Beach, FL. The ideal candidate will be responsible for analyzing operational and business data, generating actionable insights, and supporting leadership teams with data-driven decision-making. This role requires excellent analytical capabilities, strong technical expertise, and outstanding communication skills, as the candidate will regularly interact with executive leadership including the COO and Operational VPs.
Key Responsibilities: Analyze large datasets to identify trends, patterns, and business insights Develop and maintain dashboards, reports, and visualizations using Tableau Write complex SQL queries for data extraction, validation, and reporting Utilize Python for data analysis, automation, and process improvement Work closely with operations, leadership, and business stakeholders to understand reporting requirements Provide analytical support for healthcare and call center operational metrics Monitor KPIs, productivity metrics, customer experience data, and operational performance Present findings and recommendations to senior leadership in a clear and professional manner Ensure data accuracy, integrity, and consistency across reports and systems Collaborate with cross-functional teams to support strategic initiatives and operational improvements
Required Skills & Qualifications: Proven experience as a Data Analyst in healthcare and/or call center environments Strong hands-on expertise in SQL, Python, and Tableau Excellent analytical, problem-solving, and critical-thinking skills Strong verbal and written communication abilities Comfortable interacting with senior leadership and executive stakeholders Ability to work independently and manage multiple priorities effectively Strong attention to detail and organizational skills
Preferred Qualifications: Experience working with healthcare operational data, patient/customer service metrics, or contact center analytics Knowledge of data warehousing and reporting best practices Experience with workflow optimization and performance analysis
Sprachkenntnisse
- English
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