Genesis Service Advisor
Genesis of Corona
- Corona, California, United States
- Corona, California, United States
Über
Genesis of Corona
is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of luxury clientele and can effectively manage both customer relationships and high-value service operations.
Key Responsibilities
Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience Perform detailed vehicle walkarounds and accurately document customer concerns Prepare and present service recommendations with transparency and professionalism Coordinate with factory-trained technicians to ensure timely, high-quality repairs Proactively communicate service updates via phone, text, or digital platforms Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets Handle warranty and goodwill considerations in line with manufacturer standards Qualifications
3+ years of experience as a Service Advisor, preferably with a luxury brand Proven track record of high CSI scores and strong sales performance Exceptional communication, interpersonal, and client relationship skills Experience with dealership systems such as
Reynolds and Reynolds or CDK Professional appearance and demeanor aligned with luxury brand standards Valid California driver's license with clean driving record Preferred Qualifications
Experience with luxury brands such as Genesis,
Mercedes-Benz
,
Lexus
, or
Porsche Familiarity with digital MPI (multi-point inspection) tools and video walkarounds Work Environment State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all times.
Benefits
Comprehensive medical, dental, FSA, and vision coverage 401(k) Paid time off, sick leave, and holidays Employee lease/vehicle purchase programs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sprachkenntnisse
- English
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