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Customer Service RepresentativeCano and Sons Trucking, LLC • San Juan, New Mexico, United States
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Customer Service Representative

Cano and Sons Trucking, LLC
  • US
    San Juan, New Mexico, United States
  • US
    San Juan, New Mexico, United States
Jetzt Bewerben

Über

Company Description Cano and Sons Trucking, LLC, founded in 1999 by Juan Cano with a single truck, has grown into a leading transportation company in South Texas. Today, the company operates a fleet of more than 190 trucks, 700 trailers, and employs over 200 team members serving customers across the U.S. and Mexico. Built on integrity, reliability, and strong community values, Cano and Sons delivers consistent, on‑time service. The company provides transportation solutions ranging from fresh produce to specialized freight, combining operational scale with a personal, relationship‑focused approach. Team members join a stable, growth‑oriented organization that is committed to moving businesses forward.
Role Description This is a full‑time, on‑site Customer Service Representative role based in San Juan, TX. The Customer Service Representative will answer inbound calls, emails, and messages from customers, drivers, and partners, providing timely and accurate information. Daily tasks include tracking and updating shipment statuses, coordinating with dispatch and operations teams, and resolving service issues or delays. The role also involves entering and updating customer information in internal systems, preparing basic documentation, and following company procedures to ensure a consistent customer experience. The Customer Service Representative will support continuous improvement efforts by documenting recurring issues, sharing feedback with leadership, and maintaining a professional, service‑oriented demeanor in all interactions.
Qualifications
Strong customer‑focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
Ability to contribute to and enhance the overall Customer Experience in a fast‑paced transportation environment.
Clear and professional verbal and written communication skills in English; bilingual Spanish/English is a plus.
Comfort using phones, email, and basic computer systems (e.g., Microsoft Office, CRM or TMS software).
Strong organization, attention to detail, and ability to multitask while handling time‑sensitive requests.
Proven problem‑solving skills and the ability to remain calm and courteous under pressure.
High school diploma or equivalent required; prior experience in customer service, logistics, or trucking is preferred.
Willingness to work on‑site in San Juan, TX, collaborate with cross‑functional teams, and follow established procedures.
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  • San Juan, New Mexico, United States

Sprachkenntnisse

  • English
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