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Intake Coordinator - Customer Contact Centre

Pro Physio & Sport Medicine Centres
  • US
    New York, New York, United States
  • US
    New York, New York, United States

Über

Intake Coordinator This is a remote opportunity based within Ontario, Canada The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of Lifemark's Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers. Core Responsibilities:
Act as the initial point of contact for Lifemark Clinics Accept and record new referrals within our client intake system Verify information and coordinate assessment times with our network of clinics Book appointments via the internal booking system Other responsibilities will include scheduling/cancelling appointments for existing patients. As well as assisting Adjusters, Doctors and any other caller Accurately send messages to clinics within our Call Centre Management System
The ideal candidate will:
Have 2+ years of previous Call Centre Experience Customer service/administrative experience Post-Secondary education is an asset Possess advanced written and verbal communication skills with a strict attention to detail Possess strong interpersonal skills to maintain customer relationships with client companies and patients Have the ability to prioritize under pressure Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
Lifemark is committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants. Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Email us at talent@lifemark.ca
  • New York, New York, United States

Sprachkenntnisse

  • English
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