Inside Sales Representative

This is an Inside Sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers and in support of outside sales representatives within the Instrumentation and Automation unit.

Position Responsibilities

The Inside Sales person is responsible for overall customer care and acting as a liaison in problem solving research and resolution. Each member of our team is responsible for providing call resolution to customers and suppliers, and establishing customer satisfaction and loyalty. This position is entry-level customer care and handle transactional front-line service requests. These requests may be either by phone, email, or fax; and include taking and keying orders, providing quotes, researching item availability requests, answering pricing questions, entering returns and credits, and ordering replenishment parts.

Responsibilities include but not limited to:

Ability to receive and process orders via telephone, email, and fax

Provide order status and pricing information to customers

Understanding of basic product and services

Provide technical specification and recommendations

Develop and establish a professional relationship with vendors to meet the customer's needs

Ability to identify problems and provide solutions

Understanding of basic problem escalation procedures

Position Requirements

Extensive phone communication experience in a Customer Service environment

Minimum 2 - 3 years' experience in Instrumentation, Automation, & MRO Products, preferably for a distributor

Proficiency in Microsoft (MS) Office including Word, Excel, and Outlook

Purchasing, sourcing, or replenishment experience preferred

Strong written and oral communication skills

Enjoy working in a team environment