Inside Sales Representative
- Salt Lake City, Utah, United States
- Salt Lake City, Utah, United States
Über
This is an Inside Sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers and in support of outside sales representatives within the Instrumentation and Automation unit.
Position Responsibilities
The Inside Sales person is responsible for overall customer care and acting as a liaison in problem solving research and resolution. Each member of our team is responsible for providing call resolution to customers and suppliers, and establishing customer satisfaction and loyalty. This position is entry-level customer care and handle transactional front-line service requests. These requests may be either by phone, email, or fax; and include taking and keying orders, providing quotes, researching item availability requests, answering pricing questions, entering returns and credits, and ordering replenishment parts.
Responsibilities include but not limited to:
Ability to receive and process orders via telephone, email, and fax
Provide order status and pricing information to customers
Understanding of basic product and services
Provide technical specification and recommendations
Develop and establish a professional relationship with vendors to meet the customer's needs
Ability to identify problems and provide solutions
Understanding of basic problem escalation procedures
Position Requirements
Extensive phone communication experience in a Customer Service environment
Minimum 2 - 3 years' experience in Instrumentation, Automation, & MRO Products, preferably for a distributor
Proficiency in Microsoft (MS) Office including Word, Excel, and Outlook
Purchasing, sourcing, or replenishment experience preferred
Strong written and oral communication skills
Enjoy working in a team environment
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.