Senior Manager, Software Engineering, Service Agent & Tech ExperienceCoca-Cola HBC • Atlanta, Georgia, United States
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Senior Manager, Software Engineering, Service Agent & Tech Experience
Coca-Cola HBC
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
Über
Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across Coca-Cola’s North America Operating Unit.
Our work spans customer journeys, service delivery, sales workflows, and the platforms that connect them. We are raising our standards for product craft and rebuilding the systems behind these experiences.
As a Software Engineer, you will be a core contributor on an empowered product team, working closely with Product Management, Design, and fellow Engineers to build high‑quality software that solves real customer problems. This role is for engineers who want to grow their craft, develop strong product instincts, and contribute to solutions—not just execute tasks.
What You Will Work On At Coca-Cola, engineers have the opportunity to build products at meaningful scale—shaping the digital experiences, platforms, and intelligent systems that power how we serve customers, enable field teams and partners, support sales, and drive transaction growth across one of the world’s most recognized brands. Depending on the team, you could work on connected service tools that improve resolution speed and reliability, data and API platforms that unlock growth and decisioning, customer and operational experiences that reduce friction across workflows, or sales products that equip teams with better visibility, insights, and execution capabilities. This is a chance to join at a pivotal moment: helping define modern engineering practices, influence product direction, and build high‑impact solutions in empowered, cross‑functional teams where your work directly connects to business performance and customer outcomes.
How We Work
Empowered to solve problems, not just build features
Accountable for outcomes, not output
Collaborative by default, from discovery through delivery
Continuously learning, using data and customer insight to improve
Key Responsibilities Partner in Discovery & Solution Shaping
Partner with Product Management and Product Design to deeply understand customer problems, workflows, and pain points
Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches
Bring a technical perspective to help the team identify what is feasible, what is valuable, and what is worth building
Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful
Lead Technical Direction for the Team
Define and guide the technical approach, architecture, and system design for your team’s product area
Make pragmatic tradeoffs between speed, scalability, maintainability, and cost
Ensure alignment with broader platform and enterprise architecture where appropriate
Identify and manage technical risks early, surfacing tradeoffs clearly to partners
Own End-to-End Engineering Outcomes
Lead the team in delivering high-quality solutions that meet standards for performance, reliability, security, and scalability
Ensure strong engineering practices, including testing, observability, and CI/CD
Maintain a high bar for code quality and system design through reviews and hands‑on contribution
Drive continuous improvement of the product through iteration, feedback, and learning
Own Outcome-Oriented Delivery
Partner with Product and Data to define and track success metrics and outcomes
Ensure the team is focused on delivering meaningful impact, not just completing work
Use data, customer feedback, and experimentation to guide decisions and prioritize improvements
Help the team balance short‑term delivery with long‑term product and technical health
Contribute to a Strong Engineering Culture
Help define and evolve engineering standards, patterns, and best practices across teams
Promote a culture of pragmatism, simplicity, and high-quality execution
Collaborate with other tech leads to ensure consistency and leverage shared solutions where appropriate
What We’re Looking For
Strong full stack engineering skills (frontend + backend, APIs, modern architectures)
Product mindset : cares about users, outcomes, and why things are built
Technical judgment : makes smart tradeoffs, avoids over‑engineering
Ownership & leadership : takes initiative and influences decisions
Collaboration : works effectively with product managers and designers
Key Qualifications
5+ years of software engineering experience
Experience building and shipping production‑grade applications
Proficiency in modern programming languages and frameworks (frontend and backend)
Experience working with APIs, distributed systems, and cloud environments
Preferred Qualifications
Experience working on cross‑functional product teams (Product, Design, Engineering)
Experience contributing to product discovery or solution design, not just delivery
Track record of technical leadership within a team (formal or informal)
Experience building customer‑facing products
Familiarity with modern engineering practices (CI/CD, testing, observability)
Education
Bachelor’s degree in Computer Science, Engineering, or a related field
Equivalent practical experience is equally valued
Who Thrives Here Engineers who:
Are curious about customers and how products create value
Enjoy collaborating and debating ideas across disciplines
Take pride in both what they build and why it matters
Who This Role Is Not For This role may not be the right fit if you:
Prefer working from detailed requirements with limited ambiguity
Want to focus primarily on coding without engaging in product decisions
Are most comfortable in highly structured, delivery‑driven environments
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require The Coca‑Cola Company’s sponsorship to continue to work legally in the United States.
Pay Range United States of America: 152,000 USD – 178,300 USD
Annual Incentive Reference Value Percentage 15
Location(s) United States of America
City/Cities Atlanta
Travel Required 00% – 25%
Relocation Provided Yes
Job Posting End Date June 24, 2026
Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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Sprachkenntnisse
- English
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