Assistant Service Manager - Trainee

Share Apply Full-time $25.00 per hour

The Assistant Service Manager Trainee is a front-line associate who is a liaison between the customer and the technician. They assist the customer with taking care of their vehicle, writing the repair order, facilitating the service and walking the customer's vehicle through the entire service process.

Essential duties include the following; however, other duties and responsibilities may be assigned.

• In this role, the trainee will shadow experienced Assistant Service Managers to gain familiarity with the responsibilities and expectations of the position.
• Spends a minimum of 60% of daily work activities communicating information to guests on maintenance and repair needs that are identified and writing repair orders for services.
• Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.
• Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Collects the total retail charges from guests in cash, check, or authorized charge account; to include making change and issue receipts to guest.
• Close and finalize all repair orders for which funds have been received in computer system, and reconcile cash drawer daily.
• Remain continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.
• Keep abreast of new products, features, etc., and their benefits to guests.

Compensation: Hourly rate of $25.00.

Qualifications

• High School diploma or equivalent.
• Must have at least 1 year of automotive industry experience and expertise (auto repair, customer service and sales).
• Must have a valid California driver's license and good driving record.
• Must be willing to work extended hours as needed, including evenings and weekends.
• Excellent customer service skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent communication and time management skills.
• Able to solve problems and handle a variety of issues.
• Must be self-motivated and able to follow direction and able to work independently or as a team.
• Excellent verbal and written communication skills.
• Ability to multi-task projects, establish priorities, work independently and organize effectively.
• Must be detail orientated and be able to work under pressure.
• Must have a valid driver's license and have and maintain an acceptable, safe driving record.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands

• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Regularly lift and/or move objects up to 15 pounds.

• Monday to Friday
• Weekend availability
• 8 hour shift
• 10 hour shift

• Commission pay
• Bonus pay

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)