Service Writer

Midas is a family-owned automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and help develop your career path.

This is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility.

Drive sales & profitability: Gross profit, parts margin, tire sales, finance, etc.

Customer satisfaction: Deliver 90% or higher scores i.e NPS, Google

Support shop productivity by managing workflow and scheduling effectively.

Responsibilities:

• Act as main salesperson and contact for customers.
• Write and sell maintenance, repairs & tires confidently.
• Clearly explain recommendations and costs.
• Coordinate with technicians to complete work on time.
• Manage the repair order process from write-up to invoicing and payment.
• Consistently meet or exceed sales targets and KPIs for service categories.
• Maintain high standards of organization, cleanliness, and professionalism at the front desk.

Qualifications:

• Prior experience in automotive service writing or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic automotive knowledge and a passion for the industry.
• High integrity, attention to detail, and a sales-oriented mindset.
• Comfortable using point-of-sale software and digital inspection tools.
• Valid driver's license required.

Job benefits:

• Competitive base pay + commission
• Group health insurance (BCBS)
• 401(k) company program
• Paid time off
• Paid holidays
• High-volume store opportunity
• Clean and modern environment

Compensation: $75,009.00 - $110,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.