Service Advisor

Lead the experience. Drive performance. Grow your career.

At Krause Auto Group, we've spent nearly 30 years building a reputation for exceptional serviceand that starts with strong leadership in our service lanes. We believe our employees are the foundation of our success, which is why we invest in your growth, recognize your contributions, and promote from within.

If you're a high-performing Service Advisor ready to step into leadershipor an experienced Service Drive Manager looking for a better culturethis is your opportunity to make an impact and build a long-term career.

With a portfolio of 12 respected automotive brands across multiple states, your path for advancement is wide open.

• Medical, dental, and vision insurance
• 401(k) options
• Paid vacation and holidays
• Employee appreciation events, lunches, and team celebrations
• Career growth with a promote-from-within culture
• Family-owned and operatedpeople-first environment
• Long-term stability with a growing organization

As a Service Advisor, you'll lead day-to-day operations in the service lane while ensuring a high-quality, seamless customer experience.

• Oversee service drive operations and ensure efficient workflow
• Deliver prompt, professional, and customer-focused service at every touchpoint
• Take ownership of the customer experience and resolve issues proactively
• Provide concierge-level support for all customer inquiries (in person and by phone)
• Maximize technician productivity by managing and distributing work effectively
• Answer technical questions related to vehicle repairs, warranties, and services
• Maintain and improve Customer Satisfaction (CSI) performance
• Assist in diagnosing vehicle concerns and coordinating parts/tools
• Oversee warranty administration and ensure compliance with manufacturer standards
• Train, coach, and support service team members
• Reinforce company policies and ensure compliance with all regulations
• Build strong relationships with OEM partners and internal teams

• Proven experience in a Service Advisor or service leadership role
• Strong leadership skills with the ability to coach and motivate a team
• Excellent communication and customer service skills
• Highly organized with strong time management abilities
• Track record of driving customer satisfaction and service performance
• Professional appearance and a positive, solutions-oriented mindset
• Self-motivated and able to work with minimal supervision

Requirements:

• Valid driver's license with a clean driving record

This role is more than managing the service laneit's about leading people, improving performance, and delivering an exceptional customer experience. If you're ready to take the next step in your leadership career, Krause Auto Group is ready to invest in you.

We are proud to be an equal opportunity employer and are committed to fostering a workplace where every team member feels valued, respected, and empowered to succeed.