Retail Associate

The UPS Store at American University is seeking a Retail Sales Associate to provide exceptional customer service and support a wide range of shipping, printing, and business service needs. Associates work directly with customers, recommend products and services, and communicate information clearly and professionally.

Team members may work at both our American University campus location and our Tenleytown location on Wisconsin Avenue.

This position is ideal for current undergraduate or graduate students attending American University or another Washington, DC-area college or university. Previous retail experience is not required. We are looking for friendly, dependable individuals who enjoy helping others, learn quickly, and take pride in providing outstanding customer service. Successful candidates are motivated, professional, and eager to learn all aspects of the business.

Associates typically work 20-30 hours per week. Store hours are:

• Monday-Friday: 9:00 a.m.-7:00 p.m.
• Saturday: 10:00 a.m.-5:00 p.m.
• Sunday: 11:00 a.m.-5:00 p.m.

Provide outstanding customer service to walk-in customers and telephone inquiries

Listen carefully to customer needs and recommend appropriate products and services

Assist customers with shipping, printing, mailbox, and business service solutions

Learn and maintain knowledge of all products, services, and company procedures

Operate store equipment, software, and point-of-sale systems accurately and efficiently

Maintain a clean, organized, and safe work environment

Work collaboratively with team members and assist with other duties as needed

Currently enrolled in a college or university program

Available to work during summer break (May-August)

Excellent listening, communication, and customer service skills

Strong attention to detail, including basic math and keyboarding skills

Reliable, punctual, and responsible

Able to lift and carry up to 50 pounds

Willing and able to work 15-30 hours per week

Starting pay of $18.50 per hour

Flexible scheduling that accommodates class schedules

A friendly and supportive work environment

Valuable customer service and business experience

Opportunities to develop communication, problem-solving, and professional skills