Global Technical Support Informatics Applications EngineerBeckman Coulter Life Sciences • New York, New York, United States
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Global Technical Support Informatics Applications Engineer
Beckman Coulter Life Sciences
- New York, New York, United States
- New York, New York, United States
Über
Position Overview The Global Technical Support Informatics Applications Engineer provides remote and on‑site field system support for hardware, software applications, and networking to customers and field personnel. The role reports to the Global Informatics Manager and is fully remote, but residency in the western half of the United States is required.
Responsibilities
Provide technical leadership across functions to identify root causes and resolve challenging issues for Informatics customers across North America.
Manage escalation processes and action planning to ensure compliance with standard work, effective teamwork, and rapid resolution of middleware product and networking issues in partnership with frontline support resources.
Investigate complex problems through remote data stream collection and in-depth analysis, guiding collaborative resolution with account network, LIS and security personnel in virtual server environments hosting Beckman Coulter middleware solutions.
Coach and mentor field engineers and applications associates through the repair process of individual workstations, servers, and analyzer connection hardware, following established procedures that drive positive customer experience.
Apply and further develop knowledge of cloud‑based solution architecture, deployment and troubleshooting in collaboration with global technical support teams.
Qualifications
Bachelor’s degree with 3+ years of experience supporting laboratory middleware.
Experience with Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS (or similar).
Strong computer networking and/or LIS implementation/development experience.
Travel and Physical Requirements
Ability to travel up to 25% – 75% within North America, including overnight trips, at short notice.
Must possess a valid driver’s license with an acceptable driving record.
Ability to lift, move or carry equipment up to 50 lb; other physical requirements as necessary.
Preferred Experience
Diagnostics Laboratory Informatics and Automation applications experience.
Familiarity with Standard Laboratory Practices, including quality control, record keeping, and regulatory requirements.
Compensation and Benefits The annual salary range for this role is $120,000–$135,000. This range is the best estimate of possible compensation and may be modified in the future. The position is eligible for bonus/incentive pay. Benefits include paid time off, medical/dental/vision insurance and a 401(k) plan for eligible employees.
Equal Opportunity Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. The U.S. EEO posters are available.
Application Policy For candidates who are based outside of New York City or who are applying for roles outside of New York City, additional information about conditions of any job offer may be provided upon request. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application, interview process, or to perform essential job functions, please contact 1-202-419-7762 or applyassistance@danaher.com.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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