Service Design Architect
Leeds Building Society
- Leeds, England, United Kingdom
- Leeds, England, United Kingdom
Über
join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll develop and apply service design architecture components, including standards, patterns, principles and end-to-end service models, to bring the Society's customer and colleague experience ambition to life. You'll ensure services are consistent, coherent and human-centred, and inclusive, accessible and equitable by design for a diverse customer base. Working above individual journeys, you'll define and orchestrate service design frameworks and artefacts that enable Service Designers to create services that are simple, personal and human, while remaining operationally viable, compliant and sustainable. What will you bring to the role? Significant experience in service design, CX design or experience architecture in complex organisations. Proven ability to shape enterprise service experiences rather than individual journeys. Strong capability in systems thinking, service blueprinti...
Sprachkenntnisse
- English
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