Operations Team Member

The Operations Team Member , reporting to the Operations Care Center Manager , is responsible for a variety of activities, including operating the retort, creating and packaging paw prints, engraving plaques and memorial items, and processing and packaging cremated remains. This position works closely with a dedicated team within a care center environment.

• Perform a variety of daily duties, including:
  • Operating the retort
  • Creating and packaging paw prints
  • Engraving plaques and memorial items
  • Conducting quality control checks
  • Processing and packaging cremated remains
  • Completing other responsibilities as assigned from time to time
• Maintain daily cremation goals while producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure processes are functioning properly; make adjustments as needed and submit maintenance requests.
• Perform basic cleaning and housekeeping duties, including:
  • Sweeping
  • Mopping
  • Vacuuming
  • Dusting
• Clean and maintain equipment used in cremation procedures, including machines that grind bones into powder.
• Follow safety procedures to protect yourself and others from exposure to hazardous materials and dust particles.
• Perform additional duties as assigned.

• High school diploma or equivalent required.
• Minimum of 12 months of experience in a service industry.
• Valid driver's license may be required.

• Caring, patient, kind, and empathetic.

• Committed to delivering quality service while prioritizing safety and ethics.

• Demonstrates quick thinking and the ability to develop effective solutions.

• Proven team player who is flexible and adaptable.
• Able to work independently or collaboratively as part of a team.

• Energetic, self-motivated, and results-oriented.
• Strong verbal communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Comfortable building and maintaining relationships with industry professionals and pet parents.

• Committed to maintaining a safe work environment (e.g., OSHA compliance).
• Strong attention to detail.

• Regular bending, stooping, crouching, kneeling, sitting, and repetitive hand, wrist, and finger movements.
• Regular lifting and moving of 100+ lbs.
• Regular exposure to elevated noise levels.
• Regular exposure to elevated heat levels.
• Regular handling of deceased pets.