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Trust & Safety Ops Coordinator

HJB Travels

San Francisco, California, United States

San Francisco, California, United States

Über

The Role We are looking for a detail-oriented and collaborative T&S Ops Coordinator to join our Trust & Safety team at Linktree. In this role, you'll support the day-to-day operational workflows that keep our platform safe and our community protected. You'll work closely with cross-functional partners to execute on policy enforcement processes, monitor operational health, and help build the systems that scale our Trust & Safety capabilities. This is a great opportunity for someone who thrives in structured, fast-paced environments and wants to make a real impact on how a global platform manages risk and safety. What You'll OwnMonitor and triage incoming Trust & Safety operational queues, ensuring timely and accurate handling of reports across policy categories Partner with policy and product teams to implement workflow improvements and tooling enhancements that improve efficiency and consistency Track and report on key operational metrics, identifying trends and flagging anomalies to inform policy and product decisions Contribute to the development and documentation of standard operating procedures, training materials, and escalation protocols Support cross-functional initiatives including abuse prevention, content moderation, and account integrity programs as needs evolve Who We're Looking For2+ years of experience in trust and safety operations, content moderation, or policy enforcement Familiarity with case management systems and content moderation tooling Strong analytical skills with the ability to synthesize data, identify trends, and escalate effectively Excellent written and verbal communication skills; comfortable collaborating across policy, product, and engineering High attention to detail with the ability to manage competing priorities in a fast-paced environment Experience navigating ambiguity with a bias toward action in a hybrid work environment Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits. The base salary offered for this role is targeted at $90,000 - $108,000 for roles based in San Francisco. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed. P.S. If you don't tick every box in this listing, please don't rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes - so if this role resonates with you, hit that apply button! Our Story We're on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the "link in bio" category - and we're just getting started. From creators, artists, and entrepreneurs to global brands, we're redefining how people connect with their communities, showcase their content and promote products - all in one link. Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastest-growing leader in our space. We've teamed up with some of the world's biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers' digital spaces, and we partner with retail brands Amazon, Nordstrom, Nike, Target, Sephora, Vuori, and more to share products they love. We're a tight-knit, passionate team building best-in-class tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and making space for everyone to be seen and succeed, we'd love to meet you. Where and How We Work We're a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home. We offer autonomy in how you structure your days and weeks. While we're mindful of time zones and occasionally collaborate outside the typical 9-5, we lean into async work to keep things flowing. Our culture is family-friendly and Zoom-casual where kids, pets, and delivery drivers are welcome. How we'll help you thrive Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together (one of our values). Some ways we support you: An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours! 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees. Employer contribution towards your retirement. Generous time off for vacation, holidays, parental leave, volunteer time, and other categories. Employee stock option program - we want each and every employee to share in the company's success.
At Linktree, we believe in promoting a culture that celebrates unique backgrounds, talents, and experiences, and we're proud to be an equal opportunity workplace. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at talent@linktr.ee - your needs are important to us.

San Francisco, California, United States

Sprachkenntnisse

English

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