Desktop Support SpecialistTata Consultancy Services • Boston, Massachusetts, United States
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Desktop Support Specialist
Tata Consultancy Services
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI. Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components. Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and tasks. Deployment of device drivers and Windows patch updates. Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configuration of end user devices. Manage the security compliance health status of end user workstations. Monitor security patching status and remedy deficiencies proactively. Diagnose, troubleshoot, resolve and escalate supported software, hardware, and peripheral incident calls assigned from Service Desk team. Adjust configuration options as required to resolve defects identified while performing corrective action on a device. Investigate desktop level incidents and identify root causes to be able to provide solutions. Deployment, monitoring, reporting of device drivers including BIOS & utilities. Support Windows 11 feature upgrade using modern management techniques - SCCM/Auto Pilot. L2 workstations operational support. Monitor and report on user experience. Report on workstation image deployments and patch compliance metrics.
Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Benefits
Medical insurance Vision insurance 401(k)
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Sprachkenntnisse
- English
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