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Customer Support (NOC inbound call support)NextGen | GTA: A Kelly Telecom Company • Raleigh, North Carolina, United States
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Customer Support (NOC inbound call support)

NextGen | GTA: A Kelly Telecom Company
  • US
    Raleigh, North Carolina, United States
  • US
    Raleigh, North Carolina, United States
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Über

We are seeking a NOC Technician to monitor, troubleshoot, and resolve network issues while providing exceptional customer support. This role is responsible for performing initial triage, break/fix activities, incident tracking, escalation management, and maintaining service levels in a fast-paced telecom environment. Key Requirements:
Experience with network troubleshooting, incident management, and ticketing systems
Ability to diagnose and resolve network and telecom-related issues
Strong customer service, communication, and documentation skills
Experience in a repair, testing, or technical support environment
Ability to coordinate with internal teams, vendors, and third-party carriers
Associate degree in a technical field or equivalent work experience preferred
13 years of customer service and/or technical support experience
Ability to manage multiple priorities and work effectively in a fast-paced environment Preferred Skills:
NOC, Telecom, Network Support, or Technical Support experience
Knowledge of SLA management, outage escalation, and network monitoring
Experience with ticketing systems and incident documentation
  • Raleigh, North Carolina, United States

Sprachkenntnisse

  • English
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