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Über
Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP)
Customer handling skill
Problem solving
Excellent Communication
Roles & Responsibilities • Willingness to work in flexible shift schedules and available for on call support • Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom. • Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels. • Manage and troubleshoot Citrix Virtual Apps and Desktops. • Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco. • Provide comprehensive support for end-user hardware, software, and peripherals. • Support mobile technologies such as iOS devices, Workspace ONE, and Intune. • Experience in handling tickets via ITSM tool preferably Service Now • Ability to work independently and manage tasks effectively. • Experience working with a team in a larger IT environment. • Experience working with video conferencing systems from companies like Poly and Cisco. • Good communication skills, able to interact with different IT customers, including leadership. • Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS • Knowledge of Microsoft Endpoint Configuration Manager and JAMF. • Some familiarity with Citrix Virtual Apps and Desktops. • Experience helping users with their computers, software, and devices
Salary Range: $65,000-$70,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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